2210 side grips

marshall · Posted: Mon Jan 26, 2004 8:35 pm Post subject: 2210 side grips

Hello everyone

Ive lost the right side grip on my 2210
How can i get it replaced?
they don't seem very well attached, is it a common fault?

All help most welcome
thanks Question

lbendlin · Posted: Mon Jan 26, 2004 10:50 pm Post subject:

No, it is not a common fault (as far as I know). is yours still covered under warranty? If not, try contacting www.ipaqrepair.co.uk and ask if they can help.
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marshall · Posted: Tue Jan 27, 2004 8:26 pm Post subject:

hi Lutz
Yes my 2210 is covererd by warranty I only bought it in nov 03
How do I go about replacement?
what is the support address?

Regards
marshall

lbendlin · Posted: Tue Jan 27, 2004 8:48 pm Post subject:

If I were you I would go to the HP UK web site and look for the support and service part. For example here: http://hp.infonow.net/bin/findNow?CLIENT_ID=HP_EUROPE&FTR0_COUNTRY=GBR&CUSTOMER_TYPE=ASP_NG&PRODUCT=ALL
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longwori · Posted: Wed Jan 28, 2004 11:07 pm Post subject:

I have a copy of a posting that i found on a Pocket PC site and thought I would keep for future reference. I can remember the source of this but hopefully it will be helpful:-

"Here's an update on the falling rubber grips of the H2200 series. According to Boston Pocket PC .com, HP has a fix available for your H2200 series if your rubber grips happen to fall off.

HP has a new "plastics kit" to replace the rubber grips o-n the iPAQ 2215. As you know, there has been an issue with the qrips falling off and/or separating from its plastic frame. I have learned that o-ne can call HP and request part #349036-001 that wíll fix the problem.

Glad to see this issue being resolved quickly by HP. "
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marshall · Posted: Thu Jan 29, 2004 8:15 pm Post subject: 2210 SIDE GRIPS

Hi again

I have made several emails to anyone I thought might help @ HP
and I have had 2 replies each giving me a different Tel Number to ring
ie.
0870 842 2339
or
0870 559 2000

i will try friday Idea

marshall · Posted: Mon Feb 02, 2004 8:42 pm Post subject: 2210 side grips

hi again

I finally rang 0870 842 2339 and was guided through the requesting process
I should get the parts by wed. so I was told

very helpful they were too
regards
marshall Thumbs Up

Dave · Posted: Tue Feb 03, 2004 2:07 pm Post subject:

Did it cost you anything ? One of my 2210's side arms are pretty loose now, so I'm going to have to get some replacements soon.

DinAlt · Posted: Tue Feb 03, 2004 2:16 pm Post subject:

Just spoke to HP - they won't send the kit out unless an arm is broken or lost (they told me they were dirct replacements so if they're loose now they'll still be loose after being replaced). This is "a known problem which they apologise for" ie cop out..

DinAlt

marshall · Posted: Tue Feb 03, 2004 8:21 pm Post subject: 2210 SIDE GRIPS

Hi all
No charge for the replacement side grips but they check your warranty dates
marshall Thumbs Up

Ps I have not got mine yet should come tomorrow

Dave · Posted: Sat Feb 07, 2004 11:04 am Post subject:

Sods law, walking through town today with my iPAQ out watching my progress and after popping into several shops, on the return journey back to the car I find I'm missing the left hand side grip Embarassed

These always tend to come off for me when I take the iPAQ out of the case and I know I did take it out of the case three or four times. I retraced my steps but couldn't find the blighter, probably some kid has picked them up.

Just tried calling the warranty line but it's not automated and they're closed, so I'll have to call them now on Monday.

I was thinking the other day, whether it's worth putting some super glue around the lugs on the side grips and on the back of the side grips to help them bond to the sides of the 2210's, but I think the main issue is the cases that HP supply, as the grips are rubber there's obviously quite a friction in pulling them out which manages to dislodge the grips.

I might try it on one of my 2210's and see if I get anywhere with it.

matt_e · Posted: Sat Feb 07, 2004 7:49 pm Post subject:

I phoned up HP about this as my sides are falling off with increasing frequency. On one of them the soft rubbery outer layer has separated from the harder plastic underneath.

HP agreed to send me some replacements. Unfortunately however the next day UPS tried to pick up my 2210!! I hope this is just a mistake as I don't intend parting with my machine!!

Matt

marshall · Posted: Sat Feb 07, 2004 8:56 pm Post subject: 2210 side grips

I have ordered the replacement parts ( the tech guy checked and said they were the new plastic ones.

They should have arrived last Wed. But when i called tech support to check they said they had a big run on the parts and that the next lot would start shipping on the 9 feb

hope thats right Question

marshall

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