TomTom One V2 fails to boot up - Help Please

woofa · Occasional Visitor Joined: Oct 30, 2006 Posts: 5

Hi, I bought a TT1 v2 last week and after a couple of days playing within it everything seemed fine.

Now for some reason the unit wont make it past the splash screen. I have tried resetting the unit and doing a hard reset to no avail.

When I try to view my TT1 via the TomTom home application it crashes TT home after booting up the device (shortly after the drum sounds + splash screen). TomTom home crashes with an application error and an IE message asking whether I want to report the error.

I have tried reinstalling TT Home but the same thing happens over and over. When i disconnect the TT1 unit from my computer it starts loading up the SD card with the yellow progress bar, then shows the splash screen and then just hangs there and doesnt progress any further.

I am reluctant to immediately return the unit as I need it to go away within the next couple of weeks and I really would like the luxury of satnav for this journey. I have tried restoring from a backup but that doesnt seem to make any differnce either.

Its almost like a file on the SD card has got corrupted and it cannot load up to the first map screen that you get after boot.

If anyone can help I would really appreciate it as this unit has had me trawling the net for answers for 2 days now! Rolling Eyes

tonygold · Frequent Visitor Joined: Jul 14, 2006 Posts: 417

first things first.
if you bought this unit from a store, - return it as faulty. after only a week you can demand a replacement or a refund. do not accept them sending the unit away. if on the other hand you purchased on line your options are more limited as you need the unit for your travels.
hopefully someone on line here , and there are some fine techies here, may be able to identify your fault and rectify for you. a corrupt file does seem likely. if you have a spare sd card try backing up onto that and at least then eliminate the chance of having a faulty card.
tony.

timber

woofa · Occasional Visitor Joined: Oct 30, 2006 Posts: 5

The unit was bought from dabs.com. They said that they could accept the unit as a return but I figured I would see if this problem is fixable first as I dont want to return it unless absolutely necessary.

The backup was made via TomTom Home application and I also copied all the files to my PC (including system files).

Thanks for the listing of the original files. I'm sure that I have a couple more than you have listed. I seem to remember I have a .MDS file which refers to the map file.

The only thing that I have added have been via the TT Home application. These were safety cameras and traffic updates from TomTom. These seemed to be installed ok and working correctly before I started having problems. I will check the file dates/sizes when i get home as i do not have the unit with me at the moment.

The backup I have doesnt seem to make any difference and I cannot be sure that I did the backup before I started having problems.

Is it possible for anyone to send me a backup that I can restore my original system files (not the map files) ?

Many thanks for the replies. I am really hoping to get this unit working again before having to return the unit as faulty.

timber · Posted: Mon Oct 30, 2006 1:11 pm Post subject:

woofa · Occasional Visitor Joined: Oct 30, 2006 Posts: 5

I will buy an SD card at lunchtime and move all the files to it when i get home. Hopefully this will indicate whether the SD card is faulty.

Thanks for the replies, much appreciated.

woofa · Occasional Visitor Joined: Oct 30, 2006 Posts: 5

I bought a 512mb SD card, which i formatted and copied all the files over from a manual backup of the TT SD card. After this showed the same symptoms as before i restored a backup of the TT SD card which I had created previously. No change bleh! still goes throught the process of booting from the SD card (yellow progress bar), then the splash screen and thats it.

I can only assume that one of the files running the TT OS and application is corruputed Sad

Here is a list of all the files in my install:

timber · Posted: Mon Oct 30, 2006 9:22 pm Post subject:

woofa · Occasional Visitor Joined: Oct 30, 2006 Posts: 5

Thanks Timber. Have sent you my email addy by PM.

Appreciate the help, many thanks for your time.

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