Fix your drooping 510/910 mount (seriously!) Photos inside!

synmoo · Occasional Visitor Joined: Jul 25, 2006 Posts: 2

Allow me to start off with a disclaimer:

You will be required to (almost) completely disassemble your TomTom x10 mount to perform this procedure. This will likely void the warranty of your mount, and possibly, the TomTom x10 unit itself. I cannot be held liable for any event or outcome, direct or indirect, related to your following of these directions.

Tools required:
Torx T-8 Screwdriver
Torx T-6 Screwdriver
A thin pry tool
Some 1mm thick dust filter or substitute. You want a fairly thick materal that will generate friction.

First, we start of with everyone's favorite TomTom x10 accessory - The Windscreen Mount

1. Remove the center screw cover as shown. It will take a bit of force as it is rather large and deeply planted.

2. Remove the 3 T-8 Torx screws from the top PCB cover.
3. Remove the 2 T-6 Torx screws from the PCB. The longer screw is in the position closest to the base.
4. Set the PCB, the top cover and bottom cover aside in a safe place.

5. Here you will need to pry up the cover for the mount base. This cover has "RAM" and the Patent information on it. This may vary by country. You may try a pry tool, but my finger nail worked best to get the first side up. After which, a pry tool can be ran around underneath to pop the remaining sides. Slide the top cover off.

Now you will need to remove the silver center pin. This pin holds the entire mount together and is behind both the force placed on the ball and the lift used to compress the suction cup.

6. Rotate the mount as if you were locking it until the pin is in front of a notch where it can be slid out. Use the pry tool to push the pin out from the other side.

7. Pull up on the ball section to reveal the ball seat. In this seat, place a bit of the filter cloth or other thick, coarse material.

8. Reassemble in the reverse. You will need to push down a bit on the cup holding the ball in place in order for the pin hole to line up. Also, the top cover of the bottom of the mount is keyed. It will only go in one way. Do not force it!

This procedure corrects the problem in two ways. Firstly, depending on the material you use, you are placing more friction on the ball, preventing it from moving easily. Secondly, you a placing more pressure on the ball to increase the friction at the top of the ball in the cup.

After this procedure, the mount is even hesitant to move in the fully unlocked state. When locked to the second click, I cannot move the mount with a reasonable amount of pressure without fear of breaking it. It will no longer droop for sure.

This does not fix the electrical connection issues with the old mount. I have a new mount on the way and if it begins to droop, you can be certain that I will swap the top half of the PCB cover to this mount!

LesP2008 · Posted: Tue Jul 25, 2006 8:41 pm Post subject:

Very informative and well presented.
This should be a sticky.

synmoo · Occasional Visitor Joined: Jul 25, 2006 Posts: 2

Thank you. My 910 is less than two weeks old. I'll be damned if it's going to droop on me. I hope this helps many people that love their TomTom, but hate the mount.

nudda · Regular Visitor Joined: May 16, 2006 Posts: 198

RDS · Regular Visitor Joined: Jul 09, 2006 Posts: 242

Obviously the ingenuity of owners in trying to sort the various mount issues is only to be admired, however we're talking about bits of kit here that cost several hundreds of pounds.

I guess it's understandable with modern complex electronics there'll occasionally be the odd glitch or software issue but such fundamental and basic problems as those with the mount should just not occur.

The known mount issues are so widespread it appears as though Tom Tom can't have undertaken any real field testing otherwise droopy mounts and poor connections would have shown up long before they went into production.

To their credit Tom Tom don't seem to be avoiding their obligations and are offering replacement mounts but as yet it doesn't appear as if they've come up with a permanent solution other than fairly minor mods to what is a flawed design.

Like many I'm a potential Tom Tom x10 series owner waiting for things to be totally sorted before considering handing over a few hundred quid.

TomDavison · Posted: Thu Jul 27, 2006 11:24 am Post subject:

It's such a simple solution, so why on earth don't Tom Tom incorporate something similar in the manufacturing process? If this were part of the build, it would only add a few seconds of time to the labour cost, and fractions of a penny in materials.

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