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PAid for a subscription but no notification!!!!!!!

 
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andyw1
Occasional Visitor


Joined: Apr 24, 2006
Posts: 1
PostPosted: Mon Apr 24, 2006 3:58 pm    Post subject: PAid for a subscription but no notification!!!!!!! Reply with quote
I signed up for a subscription but to date have recieved no confirmation from you and my account is still showing that I have not paid up. How can I check whether you have charged my credit card or not. Or how long does it take to processa payment online? Twisted Evil
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Johnny_D
Regular Visitor


Joined: Mar 04, 2006
Posts: 119
Location: West Suffolk
PostPosted: Mon Apr 24, 2006 4:02 pm    Post subject: Reply with quote
Andy,

Have you tried togo direct to teh download page and
downloading the Database?

If you havn't, give it a whirl. If you have then i am sure one of the mods (Moderators) will look into it shortly!

JD
_________________
TTG 300 Died the death of a cracked screen
Navman F20 USB Fell off
TTG 520 Third time lucky?
Bloody Superb PGPSW Camera Database.
Not much else!
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RobBrady
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Joined: Jul 21, 2004
Posts: 2718
Location: Chelmsford, UK
PostPosted: Tue Apr 25, 2006 4:17 pm    Post subject: Re: PAid for a subscription but no notification!!!!!!! Reply with quote
andyw1 wrote:
I signed up for a subscription but to date have recieved no confirmation from you and my account is still showing that I have not paid up. How can I check whether you have charged my credit card or not. Or how long does it take to processa payment online? Twisted Evil


Hi Andy,

I have checked against your email address with Nochex and PayPal and neither have a record of payment. Did you use a different address? If so, please PM me with it.

If you used the address you use at PocketGPSWorld.com then you will need to sign up again.

If you did use another address and used PayPal the following may apply:
Membership Help/Sign-Up Problems -
http://www.pocketgpsworld.com/modules.php?name=Forums&file=viewtopic&t=34829

Q. I've paid using PayPal. Why am I not a Member yet?

A. When you make a payment through PayPal that is funded by Instant Bank Transfer (the vast majority of transactions) we receive your payment and you become a Member immediately.

If you used eCheque we would not have received your payment immediately. Funds will only be received once cleared through the banking system. As soon as payment clears (usually up to 8 working days) you will receive your membership details automatically.

We do mention it on the payment page, but in amongst all the other information, understandably, it can be missed.

Please let me know if you have any more problems.

...and welcome to the forums! Smile
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Robert Brady
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