Backup of TT700

BillWilly · Occasional Visitor Joined: Nov 20, 2005 Posts: 6

Anybody had problems backing up the TT700 to their computer? Tried manual method as suggested by TT Support Folk, but system freezes on cline.dat file in the Western Maps folder.
Confused

LDR · Occasional Visitor Joined: Nov 19, 2005 Posts: 26

When you say freezes..how long does it take to freeze, as I just backed mine up this morning before installing the new update, and it paused at around the 80% mark for approx 25 mins, then continued and backed up successfully.
_________________
TomTomGo700
v6.150 (7120/060801)
OS:1222
GPS v1.21 Boot 4.29
MOWE v568.0

sgould · Frequent Visitor Joined: Oct 05, 2004 Posts: 1320

The 700 takes about 1 hour to backup on a USB 1 computer and under 10 minutes on a USB 2 computer.

I have had no problem with the USB 1 backup, but the USB 2 backup on my Apple Mac kept failing. It seems that the 5.42 upgrade has solved this problem.

cline, cnode and faces are the three big files and that will take the longest to download - over 90% of the whole download together. So on USB 1 a 25 minute wait for cline to download would be about right.
_________________
TTGO 700 (dead)
iPhone 3GS + TT holder
iPhone 5 (hers!)
Western Europe Map
Eastern Europe Map
Kenwood DNX-4210DAB with Garmin maps

BillWilly · Occasional Visitor Joined: Nov 20, 2005 Posts: 6

It froze after about an hour. Did you use the standard TT backup software or did you do a manual backup through XP?

sgould · Frequent Visitor Joined: Oct 05, 2004 Posts: 1320

I tried both - neither worked on a USB 2 Mac. But I got a hang on a very small .bmp file.
_________________
TTGO 700 (dead)
iPhone 3GS + TT holder
iPhone 5 (hers!)
Western Europe Map
Eastern Europe Map
Kenwood DNX-4210DAB with Garmin maps

BillWilly · Occasional Visitor Joined: Nov 20, 2005 Posts: 6

Mmm. Well encouraged by the replies, I had another go. After 1Hour 20mins the TT software reported that it was unable to do the backup/restore. It seemed to get 'stuck' at the 85% complete (on status bar) prior to that message.

I'm using a new build computer with USB2, running XP Home. No other programs or software were used during the attempted backup.

sgould · Frequent Visitor Joined: Oct 05, 2004 Posts: 1320

Have you tried doing it by drag and drop? And then,say, a few files at a time? I don't use the TT software for backup, only for the system updates and map updates.
_________________
TTGO 700 (dead)
iPhone 3GS + TT holder
iPhone 5 (hers!)
Western Europe Map
Eastern Europe Map
Kenwood DNX-4210DAB with Garmin maps

LDR · Occasional Visitor Joined: Nov 19, 2005 Posts: 26

BillWilly · Occasional Visitor Joined: Nov 20, 2005 Posts: 6

Well I think I've tried about everything, one file at a time (i.e. doing it manually) , but it is the cline.dat file that causes the problems. The exact error message I'm getting from XP is:

Cannot copy cline: The request cannot be performed because of an I/O device error.

I've tried another (2) USB 1 & 2 cables to the TT700 to see if it was a cable 'issue' - but am still getting the same error message.

:x

BillWilly · Occasional Visitor Joined: Nov 20, 2005 Posts: 6

Heard from TT Support who said to try on another PC. Did this - got the same error messages. However full marks go to Dixons who replaced the unit without question, and also to TT Support team who sent RMA codes etc for return/repair of the unit.

Thanks all for helping.

BillWilly · Occasional Visitor Joined: Nov 20, 2005 Posts: 6

And the final note to the saga is that the new TT backed up in less than 5 mins.

My thanks finally to PocketGPSWorld for hosting the site. Good job!

LDR · Occasional Visitor Joined: Nov 19, 2005 Posts: 26

Glad you got it sorted in the end mate.
_________________
TomTomGo700
v6.150 (7120/060801)
OS:1222
GPS v1.21 Boot 4.29
MOWE v568.0

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