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RS2000 Occasional Visitor
Joined: Dec 28, 2003 Posts: 49 Location: Waltham Cross, Hertfordshire
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Posted: Sat Jan 15, 2005 4:29 pm Post subject: Active sync not recognise c500 smart phone |
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I have active sync 3.7 installed on my PC. When i connect the phone to the computer, the little green disc has it little spinning action. Then i get "Your device is not connected".
If i click on get connected it goes to the looking for devices & then just shows "Your device is not connected again".
Surely it knows the phone has been connected, as it starts the little green thing spinning when i first connect it?
Any idea's greatly appreciated.
Paul |
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TDK Occasional Visitor
Joined: Jan 06, 2005 Posts: 12
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Posted: Sat Jan 15, 2005 4:37 pm Post subject: |
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Make sure that you have version 3.7.1 or 3.8 installed - it works here fine. |
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RS2000 Occasional Visitor
Joined: Dec 28, 2003 Posts: 49 Location: Waltham Cross, Hertfordshire
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Posted: Sat Jan 15, 2005 4:40 pm Post subject: |
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I have 3.7.1 installed.
It still only shows "your device is not connected". |
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RS2000 Occasional Visitor
Joined: Dec 28, 2003 Posts: 49 Location: Waltham Cross, Hertfordshire
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Posted: Sat Jan 15, 2005 4:49 pm Post subject: |
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I dont know if this will help at all. I am running windows XP Pro.
When i go into the device manager, it does list the smart phone under the USB section. So it knows that the phone is connected to the computer? |
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RS2000 Occasional Visitor
Joined: Dec 28, 2003 Posts: 49 Location: Waltham Cross, Hertfordshire
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Posted: Sun Jan 16, 2005 2:22 am Post subject: |
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have i posted this in the wrong forum by any chance or is there no 1 that knows what could be wrong |
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Dave Frequent Visitor
Joined: Sep 10, 2003 Posts: 6460 Location: UK
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Posted: Sun Jan 16, 2005 11:32 pm Post subject: |
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Try disabling the XP Firewall and see if this makes a difference. Also try running the latest 3.7.1 build from Microsoft.com (there's currently two different builds available) or try 3.8.
If that doesn't work, there's some registry settings causing a problem, delete the partnership and try to re-create the partnership from fresh. |
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RS2000 Occasional Visitor
Joined: Dec 28, 2003 Posts: 49 Location: Waltham Cross, Hertfordshire
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Posted: Sun Jan 16, 2005 11:41 pm Post subject: |
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would you happen to know what registry settings i should be looking for?
cheers Dave.
Paul |
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Darren Frequent Visitor
Joined: 11/07/2002 14:36:40 Posts: 23848 Location: Hampshire, UK
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Posted: Mon Jan 17, 2005 8:21 am Post subject: |
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Do you have any other ActiveSync partnetships i.e. PocketPC? Is the C500 connected directly to the PC's USB Port or via a USB hub? It must be direct.
Try powering off the handset, rebooting the PC, power on the C500 and connect to USB. _________________ Darren Griffin |
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RS2000 Occasional Visitor
Joined: Dec 28, 2003 Posts: 49 Location: Waltham Cross, Hertfordshire
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Posted: Mon Jan 17, 2005 4:37 pm Post subject: |
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I have tried rebooting the pc, the usb is connected straight into the pc. not thru a hub. I have a usb keyboard and a usb mouse plugged in as well. Dont think i have any other partnerships with active sync, as i uninstalled it then re-installed it. restarted the pc, plugged usb cable in, plugged cable into phone. & still the same.
I done a soft reset on the phone (taking the battery out while still switched on) restarted the phone. Plugged cable into pc, plugged cable into phone. Still the same.
Just lights up and spins for about 3 - 4 seconds then shows "Your device is not connected" |
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Darren Frequent Visitor
Joined: 11/07/2002 14:36:40 Posts: 23848 Location: Hampshire, UK
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Posted: Mon Jan 17, 2005 4:42 pm Post subject: |
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V3.8 of ActiveSync is now available. Would you mind installing that to see if it cures your problem? _________________ Darren Griffin |
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RS2000 Occasional Visitor
Joined: Dec 28, 2003 Posts: 49 Location: Waltham Cross, Hertfordshire
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Posted: Mon Jan 17, 2005 4:58 pm Post subject: |
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I had 3.8 instaled at first. I uninstalled that & put 3.7.1 on as i had read that 3.8 was a bit buggy? |
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Darren Frequent Visitor
Joined: 11/07/2002 14:36:40 Posts: 23848 Location: Hampshire, UK
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Posted: Mon Jan 17, 2005 5:45 pm Post subject: |
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I've not heard of any issues with v3.8.
If you right-click the ActiveSync icon in your system tray, select 'Connection Settings' and confirm 'Allow USB Connection' with this desktop computer is enabled. _________________ Darren Griffin |
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RS2000 Occasional Visitor
Joined: Dec 28, 2003 Posts: 49 Location: Waltham Cross, Hertfordshire
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Posted: Mon Jan 17, 2005 5:51 pm Post subject: |
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Thanks very much for your time on this 1 Darren,
I have checked & "allow USB connection" is the only 1 i have ticked. sorry, apart from the show icon on DT tray.
When i check in device manager, it shows that the phone is there.
I've also tried it on a friends computer, and it worked fine on his one. When plugged it into his computer, it recognised it and worked straight away. So i know that there's nothing wrong with the cable or the unit itself? |
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Darren Frequent Visitor
Joined: 11/07/2002 14:36:40 Posts: 23848 Location: Hampshire, UK
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Posted: Mon Jan 17, 2005 6:02 pm Post subject: |
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Hmm, OK, unplug the phone, open ActiveSync and select File | Delete Partnership if one exists. Then reconnect and try again. _________________ Darren Griffin |
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RS2000 Occasional Visitor
Joined: Dec 28, 2003 Posts: 49 Location: Waltham Cross, Hertfordshire
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Posted: Mon Jan 17, 2005 6:16 pm Post subject: |
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Delete partnership is greyed out, so cannot click on it. The only 1's that are highlighted for me to click on are the bottom 3.
Get Connected
Connection settings
_________________
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