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keithmillar
Regular Visitor
Joined: Sep 19, 2006
Posts: 210
Location: Cleveleys, Lancashire
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 Posted: Fri Jun 26, 2009 8:19 am Post subject: TT540 Map Freezing |
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I've a TT540 which at first worked OK, which i bought about 6 weeks ago.
However over the last couple of weeks the map has start to freeze.
The only way i've been unable to solve the problem is to tap the screen so that i have my journey shown on the map of the UK and then tap back into my directional screen.
My App is 8.351
My Map is v830.2305.
Has anyone had this problem and if so, how do you solve it?
Cheers
Keith
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Keith
Garmin 3598LTM-D
Android CoPilot
Navigon 72 Plus Live
TTGO540 |
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mikealder
Pocket GPS Moderator
Joined: Jan 14, 2005
Posts: 19638
Location: Blackpool , Lancs
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| Posted: Fri Jun 26, 2009 8:32 am Post subject: |
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| Keith, This is a known problem that affects a number of units from time to time, my 940 has done it since new although for the last month or two it hasn't done this at all. Not too sure there is anything you can do other than tap the screen to kick it back in to life when it goes to spleep - If you want to log the fault with TT their customer support number is 0845 161 0009 - Mike |
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perussell
Frequent Visitor
Joined: May 12, 2006
Posts: 292
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| Posted: Fri Jun 26, 2009 12:35 pm Post subject: |
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Keith
There is a cure supplied by TT which worked for me since Easter. I have tried to paste it into this message but keep getting error messages.
If you send me a private message with your e-mail address I will try and send it across to you (though note I am away fro a few days from this evening)
Alternatively if somebody can suggest how to embed TT's response in this message I am happy to post it here |
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GerryC
Pocket GPS Moderator
Joined: Mar 01, 2005
Posts: 1513
Location: West Mids
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| Posted: Fri Jun 26, 2009 1:39 pm Post subject: |
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I'd guess the response includes html links. Users can't post messages with these (to be more precise, you can't include html code). Either convert them to bbcode links or just leave them as plain text for copy/paste use.
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Gerry
TomTom730T
Cameralert for Android
Brodit ProClip mount |
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PaulB2005
Pocket GPS Moderator
Joined: Jan 04, 2006
Posts: 9323
Location: Durham, UK
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| Posted: Fri Jun 26, 2009 2:44 pm Post subject: |
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That response was
| Quote: | Thank you for contacting TomTom Customer Care.
If you are still having a challenge with your TomTom, please read below and follow the steps below to reinstall your software and resolve the issue. We appreciate that this may look a little bit involved, but the steps below are necessary to cover all eventualities.
STEP 1 Install the latest version of TomTom Home
If you haven't already done so, please download and Install the latest version of TomTom Home from http://www.tomtom.com/home
STEP 2 Make a Backup
- Reset your TomTom for 30 seconds.
- Connect your TomTom to your computer and switch it on
- On a PC, create a new folder on your desktop and call it 'Backup'
- On a PC, Open 'My Computer', you will see the TomTom as a removable storage device, e.g. TomTom (E , double left click into it.
- Click on Edit - Select All, then click on 'Edit - Copy'
- Go to your Backup folder on your desktop that you have created, double left click into it and click on 'Edit - Paste'
IMPORTANT: We advise you to follow the next steps ONLY if you have made a successful backup of your device as described in Step 2. If you are unable to complete step 2, please reply back to this email and let us know what happens.
STEP 3 Run a Disk Error check
- Click Start My Computer and then right-click the removable drive for your TomTom device.
- Click Properties.
- Select the Tools tab.
- Under Error checking click Check Now...
- Tick both boxes and then click Start.
- For further information in how to perform a disk error check, please click on http://www.tomtom.com/8324
STEP 4 Delete the Application Files
- Open My Computer in Windows, you will see the TomTom as a removable disk. Double click into it.
- You will see a list of yellow folders and a list of loose files
- Delete all of the loose files. IMPORTANT: The YELLOW folders with their content must NOT be deleted.
- Now we need to disconnect your TomTo m from the computer. Please use the ‘Safely Remove Hardware’ icon in the bottom right hand corner of your computer to disconnect your TomTom from the computer.
• Once disconnected, your TomTom will show a red cross.
STEP 5 - Now we need to delete the application files from your PC so that HOME will offer them as an update
• Now on your Computer, in the system tray, (in the bottom right hand corner by the time, there is a little red TomTom HOME logo, if its not there, click on the little arrow pointing towards left to show all the hidden icons). Right click on the TomTom logo and select exit.
• Click on Start in the bottom left of your PC
• Now select My documents - TomTom - HOME - Downloads - Complete
• Please delete the yellow Program folder.
STEP 6 - Update your device
• Reset the TomTom with a paperclip for 30 seconds.
• Connect your device to the PC and turn it on.
• Open TomTom HOME: Start-All Programs-TomTom-TomTom HOME 2.
• HOME will now load your updates (If this does not happen automatically, click on Update My ONE/GO/Rider on the main menu of HOME.)
• Make sure that only the application is marked with a green tick.
• Click on Update and Install.
• Once Installed, click on Done.
• You will now be prompted by HOME to restart your Device, just click ok.
• In the Top left of HOME, click on 'Device - Disconnect Device'.
• Now please disconnect your TomTom from the computer and allow it to start up normally.
If you get “No Maps Found” on your TomTom, please repeat Step 5 until the application is no longer offered as an update.
STEP 7 Run the Clear Flash Tool
- Reconnect the TomTom to the computer and switch it on
- Close TomTom Home completely. In the bottom right hand corner of your screen, to the left of the computer clock, right click on the red icon for TomTom Home and choose 'Exit'.
- Click on http://www.tomtom.com/updates/clear_flash/clear_flash.exe to run the clear flash tool.
(TomTom Home must be completely closed before running this tool)
- Install the Clear Flash tool
- Disconnect your TomTom from the Computer
The device should boot as normal again. If it does not boot up to the main map screen, please make a note of what happens exactly and reply back to us with this information.
With Kind Regards
The TomTom Customer Care Team |
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MrT
Frequent Visitor
Joined: Nov 14, 2003
Posts: 2143
Location: Surrounded by A1, M1 & M25
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| Posted: Fri Jun 26, 2009 3:49 pm Post subject: |
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It always amazes me how TomTom think taking everything off the device and putting it back on will fix bugs in software.
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Drivelux |
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perussell
Frequent Visitor
Joined: May 12, 2006
Posts: 292
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| Posted: Fri Jun 26, 2009 3:54 pm Post subject: |
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I can understand where you are coming from with this but their point to me in other e-mails was that they thought I had a corrupted file on the unit and that doing this would fix it...............and it has (at least for the last 2 months!)  |
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MrT
Frequent Visitor
Joined: Nov 14, 2003
Posts: 2143
Location: Surrounded by A1, M1 & M25
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| Posted: Fri Jun 26, 2009 5:13 pm Post subject: |
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If you have a corrupted file this method would fix it, but I don't think the issue on the x40 range where the screen stops updating but the device has not crashed is caused by corrupted files. Also you can check for disk corruption without removing and re-installing everything. Regular backups are a good thing.
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Drivelux |
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Andy_P
Pocket GPS Moderator
Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London
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| Posted: Fri Jun 26, 2009 5:40 pm Post subject: |
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| GerryC wrote: | | I'd guess the response includes html links. Users can't post messages with these (to be more precise, you can't include html code). Either convert them to bbcode links or just leave them as plain text for copy/paste use. |
Paul's fixed and posted it now, but usually the reason you cannot re-post TomTom's advice is that they use the "greater then" sign (above the full stop on a UK keyboard) in between each menu item or instruction.
The board software can't cope with that as it sees it as a tag.
E.g. "Device - Disconnect Device" or "Start-All Programs-TomTom-TomTom HOME 2" would have had the 'greater than' sign instead of a dash, so you just have to replace them manually. |
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keithmillar
Regular Visitor
Joined: Sep 19, 2006
Posts: 210
Location: Cleveleys, Lancashire
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| Posted: Sun Jun 28, 2009 11:25 pm Post subject: |
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Hi Peter,
Thank for you e-mail telling about the fix.
I've used the TT today for the first time and it didn't freeze on me.
I'll just have to see how things go.
Thanks for your help,
Cheers
Keith
_________________
Keith
Garmin 3598LTM-D
Android CoPilot
Navigon 72 Plus Live
TTGO540 |
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PaulB2005
Pocket GPS Moderator
Joined: Jan 04, 2006
Posts: 9323
Location: Durham, UK
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| Posted: Mon Jun 29, 2009 9:05 am Post subject: |
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Now make a full Windows Explorer Backup too...
See FAQ 1 here |
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