TT go 300 wont show up on pc...please help.

40apple40 · Occasional Visitor Joined: Aug 06, 2005 Posts: 11

when i plug my unit into my pc (with XP Pro) via usb it comes up with the autoplay search. this takes ages - about 5 minutes - & it wont let me cancel it like it should. once it's finished when i select "my computer", the "my computer" window is blank instead of showing all the drives - C drive, D drive etc, so i cant access my tom tom go 300.
Also i then can't close the "my computer" window.

i've tried reseting the restore point to a few days earlier on the pc but it still happens.

The unit worked fine originally & showed up as a removable storage device.

what can i do so it just shows up as a removeable device again?

thanks,

apple

alix776 · Posted: Sun Aug 07, 2005 12:56 am Post subject:

i think it should show up as removable device shoulodnt it can you access the sd card at all
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40apple40 · Occasional Visitor Joined: Aug 06, 2005 Posts: 11

it showed up as a removable device when i first tried it a few days ago but now the "my computer " window is just blank , so it doesn't show up at all.

also the "my computer" window wont close down so it seems to have made the pc hang.

apple

rayflan · Frequent Visitor Joined: Apr 06, 2005 Posts: 277

Without the go plugged into your pc is "My Computer" ok ?
Do your other usb devices work ok ?
Is it plugged into a usb hub ?
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40apple40 · Occasional Visitor Joined: Aug 06, 2005 Posts: 11

"my computer" works fine when the TTG is unplugged from the pc.
my mp3 player works fine when plugged into usb & shows up as a mass storage device as it should.

I'm not using a hub - it's being plugged straight into my pc - i have also tried different ports & get the same result.

apple.

rkm_hm · Posted: Sun Aug 07, 2005 11:05 am Post subject:

See the thread: http://www.pocketgpsworld.com/modules.php?name=Forums&file=viewtopic&t=25609

That might provide some clues.
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Ugly-Kid-Joe · Posted: Mon Aug 08, 2005 12:53 pm Post subject:

It may be due to any Antivirus or firewall software running. I had this problem, but when the software was stopped the go would be reconised.

40apple40 · Occasional Visitor Joined: Aug 06, 2005 Posts: 11

the thing is it was working fine. i put the speed camera & voices for cameras on it & all was still fine.

i dont know why it would suddenly not work.

the TTG is recognised , but the autoplay thing starts & never finishes - it does seem to fine the required files on the card.

if i put a new SD card in it's fine, so it must be the card & not the TTG.

any one know how Tom Tom are about guaranteeing cards that have had stuff added to them?

any more ideas would be gratefully accepted.

rayflan · Frequent Visitor Joined: Apr 06, 2005 Posts: 277

Can’t see there being a problem- after all tomtom changed the original application so that custom pois could be added.

Had a problem a while ago pc couldn't find the tomtom at all. I tried other ports and other removable drives worked ok, solved problem by deleting usb ports in control panel, rebooted and let windows reinstall them. Might be worth a try
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40apple40 · Occasional Visitor Joined: Aug 06, 2005 Posts: 11

Had a problem a while ago pc couldn't find the tomtom at all. I tried other ports and other removable drives worked ok, solved problem by deleting usb ports in control panel, rebooted and let windows reinstall them. Might be worth a try[/quote]

the thing is it works fine with another SD card so the drivers & pc settings are all good.

apple

rayflan · Frequent Visitor Joined: Apr 06, 2005 Posts: 277

Have you a backup ?
Format the card and reload the data.
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40apple40 · Occasional Visitor Joined: Aug 06, 2005 Posts: 11

yes i have a back up - but i cant do anything with the card as the pc wont see it - thats the whole problem - i cant access the card on the pc, it actually works ok in the TTG.

apple.

sgould · Frequent Visitor Joined: Oct 05, 2004 Posts: 1320

There have been some oddities like this on the 700. It seems that the USB lead needed a harder push into the back of the GO. Maybe something similar?

Or try a different lead.
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dill · Regular Visitor Joined: Aug 05, 2005 Posts: 74

My laptop only see the 500 if I switch on TomTom Go then plug in the usb cable.

Dill

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