Home PageFacebookRSS News Feed
PocketGPS
Web
SatNav,GPS,Navigation
Pocket GPS World - SatNavs | GPS | Speed Cameras: Forums

Pocket GPS World :: View topic - MyDrive / TomTom Account
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in for private messagesLog in for private messages   Log inLog in 

MyDrive / TomTom Account

 
Post new topic   Reply to topic    Pocket GPS World Forum Index -> TomTom Portable Navigation Devices
View previous topic :: View next topic  
Author Message
MaFt
Pocket GPS Staff
Pocket GPS Staff


Joined: Aug 31, 2005
Posts: 15125
Location: Bradford, West Yorkshire

PostPosted: Thu Jul 25, 2019 4:29 pm    Post subject: MyDrive / TomTom Account Reply with quote

This is frustrating...

I need to log into my TomTom account. I couldn't remember my login so I thought I'd create a new account - I got an error saying I already had an account with that email.

Fair enough, I probably have. So, I do a password reset - that just goes to an error page... Still can't log in and only have 1 attempt left before my account gets blocked.

So I go to their contact/support page, fill out the contact form for 'I cannot log into my account' - the response? "Thanks for your message. We will not be able to contact you as there is no TomTom account registered with this email address."

Fun! So I have a Schrödinger's TomTom Account! I both have an account and don't have an account at the same time...

Good job it's not for a review of their flagship device that kinda needs the TomTom / MyDrive stuff to work for the bells and whistles that make it their premium device... Rolling Eyes
Back to top
View user's profile Send private message Visit poster's website
dhn
Frequent Visitor


Joined: Oct 08, 2007
Posts: 2544
Location: Toronto CANADA

PostPosted: Fri Jul 26, 2019 10:45 am    Post subject: Reply with quote

Did you try calling??

United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.
_________________
David
Back to top
View user's profile Send private message
MaFt
Pocket GPS Staff
Pocket GPS Staff


Joined: Aug 31, 2005
Posts: 15125
Location: Bradford, West Yorkshire

PostPosted: Fri Jul 26, 2019 11:41 am    Post subject: Reply with quote

Cheers - phoned them. Not very helpful. They said there must be a problem on my account and I should just create a new one Rolling Eyes
Back to top
View user's profile Send private message Visit poster's website
MaFt
Pocket GPS Staff
Pocket GPS Staff


Joined: Aug 31, 2005
Posts: 15125
Location: Bradford, West Yorkshire

PostPosted: Mon Aug 12, 2019 1:16 pm    Post subject: Reply with quote

So, after nearly 2 weeks and various emails with their tech support the team that it was escalated to came back with 'you just need to create a new account with a new email address'.

Not very helpful at all!!
Back to top
View user's profile Send private message Visit poster's website
arfurdent
Regular Visitor


Joined: Mar 05, 2006
Posts: 116

PostPosted: Wed Aug 14, 2019 7:14 am    Post subject: Reply with quote

it is a call centre, the occupants get bonuses for how quickly they can mark your call complete. Go figure how they will play that.

Same for every call centre.
Back to top
View user's profile Send private message







Posted: Today    Post subject: Pocket GPS Advertising

Back to top
Display posts from previous:   
Post new topic   Reply to topic    Pocket GPS World Forum Index -> TomTom Portable Navigation Devices All times are GMT + 1 Hour
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Make a Donation



CamerAlert Database

Click here for the PocketGPSWorld.com Speed Camera Database

Download Speed Camera Database
22.034 (27 Mar 24)



WORLDWIDE SPEED CAMERA SPOTTERS WANTED!

Click here to submit camera positions to the PocketGPSWorld.com Speed Camera Database


12mth Subscriber memberships awarded every week for verified new camera reports!

Submit Speed Camera Locations Now


CamerAlert Apps



iOS QR Code






Android QR Code







© Terms & Privacy


GPS Shopping