NO MORE SUPPORT FOR MANY NAV2 (& NAV3) DEVICES

DennisN · Posted: Thu Nov 17, 2016 11:35 am Post subject:

Yes, My Orders details now show
Order number xxx, UKROI - 1 year Map Update Service purchase date 12-10-2016

Order number xxx, UKROI - 1.5 years Map Update Service purchase date 17-11-2016

The first one above (and 3 previous orders) shows Completed, the one for today's purchase shows In progress.

Anyway, I've done it now. The one year I got last month cost only £19.98, so I imagine the worst loss I'll suffer is that. We shall see.
_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

Privateer · Posted: Thu Nov 17, 2016 2:11 pm Post subject:

Good luck Dennis.

Whilst I like my old 950, I let the maps and traffic subscription lapse a long time ago as I use my iPhone for SatNav.

I use TomTom old iOS app (not the beta test TomTom GO Mobile). I load POIs onto the app using iMazing program on my PC. If I need to capture new POIs I use the fantastic POIViewer. I keep all of my own third party POIs master files in Excel .xlsx file format and use "Extra_POI_Editor" to create the .ov2 files from the .xlsx master files.

Regards,
_________________
Robert.
iPhone 6s Plus, iOS 14.0.1: iOS CamerAlert v2.0.7
TomTom GO Mobile iOS 2.3.1; TomTom (UK & ROI and Europe) iOS apps v1.29
Garmin Camper 770 LMT-D

DennisN · Posted: Thu Nov 17, 2016 9:52 pm Post subject:

I just plugged in my GO520. It forced a "critical update" of TT Home, which showed the little window about not being updated from now on, then appeared with the map purchasing icon greyed out. Incidentally, my map is loaded onto a 16GB SD card. How can they say my device isn't big enough? I think this is just a sales talk type excuse to get rid of as many devices as possible - the best excuse they could come up with was internal storage. After all, if anybody is running UKROI on one of the legacy devices with more storage which is NOT included in this new position, they'll still get updates, so what's the difference between them and me? (Rhetorical). Maybe I should dig out that GO700 and buy map update service for UKROI for it?

So now I wait and see what happens next. I might add that in my opinion, my GO520 will still outperform the recent ones even when it no longer updates.
_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

DennisN · Posted: Sun Nov 20, 2016 5:35 pm Post subject:

My latest order now shows Complete and on-line banking shows that they've taken my money.

So now I can get on the phone to Support to get them to confirm that I have map update service for 2.5 years. :-)
_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

justbrowsing · Frequent Visitor Joined: Nov 10, 2011 Posts: 665

ashleyfrazer · Occasional Visitor Joined: Jul 13, 2006 Posts: 3

Hi

I do not post in the forum very often but this has to be one of the most cynical things Tomtom have ever done and to be fair they have managed to do quite a few things over the years.

This morning I received two emails relating to the two Tomtom devices I have bought over the years. Both devices (2005 and 2010) have been declared end of life with immediate effect - the annual subscription for the 2010 one runs out at the end of November (I don't use the 2005 one anymore). For the last 3 years I have thought about "upgrading" but the new Tomtom devices will not allow POI to be used (despite what the sales people tell me at trade shows) for Pocket GPS World speed cameras. therefore I have purchased both Traffic and Maps - spending a sum which is is a good proportion of a new device. The 550Liove I have is perfect for my needs.

The "excuse" that devices cannot fit the maps is baloney. Thought up by someone with a poor grasp of the technical as the excuse Sales can use to get more revenue. My device from day 1 had an expansion SD card - there is more than enough space to get the biggest map - it holds the European map and POIs without an issue. The excuse is therefore bogus. Doing it now is also cynical - how many people are going to suggest they get a new device for Christmas?

Well Mr TomTom executive please add this to the spreadsheet. I had an email from Sygic yesterday with a black Friday offer which is much cheaper than Tomtom. The product is just as pretty and runs on my smartphone. I get the same functions as TomTom for a lot less money (its true Sygic cant do the GPS POI stuff either - feature was withdrawn from what I can see but I will be no worse off). I will not spend a chunk of of money with TomTom this year - I have been a customer for over 10 years.

TT dont seem to understand that switching all these devices off does not mean we will all rush out and buy a new TT. We will as consumers look at alternatives and it seems that the alternatives are both cheaper and just as attractive.

Dont expect to see a reply from TT although I invite them to contact me on PM). I think that this is the sort of thing (obsoleting lots of devices overnight) that should be shouted about and brought to the attention of everyone via the press. - but it wont. TT deserve all the bad publicity they get on this issue. IMHO.

ash

BodgerBaz · Posted: Wed Nov 23, 2016 1:07 pm Post subject:

We have a 750 'Live' and a 550 'Live' and love 'em for their planning capabilities.

We are up to date with our maps and are now being offered the latest 9.50 ones for Europe (where we live).

How do I know which Nav version we are on? The software is 9.xx something and I can't find any reference to Nav2/3/4 anywhere.

Many thanks

Barry

justbrowsing · Frequent Visitor Joined: Nov 10, 2011 Posts: 665

BodgerBaz · Posted: Wed Nov 23, 2016 2:27 pm Post subject:

Thank you for the speedy reply.

My 750 has a 'W4' serial number but that's a bit grim regarding the 550.

We have found the 'Live' services (when they work) to be very useful in directing us around traffic delays. BUT, and its a big but, when I replace my device it MUST have itinerary planning as we use this all the time.

I'm not sure what other models (if any) have a working itinerary planner . . . or being able to input GPS co-ordinates. My brother in law has just bought a tom tom where he can only enter a post code. That's useless in Germany.

Anywho, thanks again for the quick reply.

Barry

Privateer · Posted: Wed Nov 23, 2016 2:32 pm Post subject:

I think that TomTom's decision to not provide further maps for units that it deems as past "end of life" is a fantastic opportunity for TomTom's loyal customers to finally say let's try another brand and once people switch they won't come back. Do you fancy buying any other TomTom branded goods?

According to the TomTom management board, here are the people who need to be told. I've inculded what I think are the correct email addresses:

Harold Goddijn (CEO)
Email: harold.goddijn [at] tomtom.com

Taco Titulaer (CFO)
Email: taco.titulaer [at] tomtom.com ?

Alain De Taeye (Member of Executive Management Board)
Email: alain.detaeye [at] tomtom.com ?

Why not send a quick polite email to the above thanking them for the useful old products but saying why you're now going to use a competitor's product from now on? If hundreds or more flooded their in boxes then they might start to think about things.

Regards,
_________________
Robert.
iPhone 6s Plus, iOS 14.0.1: iOS CamerAlert v2.0.7
TomTom GO Mobile iOS 2.3.1; TomTom (UK & ROI and Europe) iOS apps v1.29
Garmin Camper 770 LMT-D

ashleyfrazer · Occasional Visitor Joined: Jul 13, 2006 Posts: 3

Privateer · Posted: Wed Nov 23, 2016 5:51 pm Post subject:

Hi Ash,

I emailed the top three in May 2015 and got nowhere so it probably will be a waste of time but anything is worth a go, especially if enough people email them. At least you'll get the chance to say that you won't buy anything else branded TomTom. As the above email addresses are for the top three, you are targeting people who are not worried about HR.

Hopefully more and more will get upset with TomTom and go elsewhere. This will enable the CEO and his chums to have the time to re-read all those emails telling them why people were unhappy with TomTom and why people went to the competition.

I used to buy new TomTom PNDs every 18 months to two years. I stopped with the 950. I progressed to the iPhone TomTom app which is bearable especially if you use POIViewer. But I won't use TomTom GO Mobile as it just is so basic.

I now keep my POIs in POIViewer, which is independent of any SatNav, so when the TomTom iPhone app is killed off by TomTom I will just move over to one of my other SatNav apps. POIViewer will work with most iPhone SatNav apps on your iPhone. I was beta testing one app and POIViewer could even launch the beta app with any of my POIs as a destination.

Regards,
_________________
Robert.
iPhone 6s Plus, iOS 14.0.1: iOS CamerAlert v2.0.7
TomTom GO Mobile iOS 2.3.1; TomTom (UK & ROI and Europe) iOS apps v1.29
Garmin Camper 770 LMT-D

rwbaldwin · Occasional Visitor Joined: Dec 24, 2012 Posts: 55

The expiry date in the latest 'Download your latest map today' email shows my expiry as 20.11.2019 for my ONE 1st Edition (G1), so it looks like I got an additional subscription (1+5) added on before the deadline last Tuesday.

I have a 4GB SD card (no internal storage) so I'm not sure what the 2GB limit has to do with anything.

DennisN · Posted: Thu Nov 24, 2016 10:23 am Post subject:

This morning I received mapshare corrections.

And I CAN still buy their wonderful cameras. If, as they warn, my map becomes inaccurate, what happens to them selling me cameras which won't warn because they are not on new roads which are not on my inaccurate map?
_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

	PocketGPS
	Web