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Grey Screen

 
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Colin58
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Joined: Jul 31, 2004
Posts: 37
Location: Scotland

PostPosted: Wed Nov 13, 2013 8:19 pm    Post subject: Grey Screen Reply with quote

I am also getting the Grey Screen issue, today I have switched off the auto zoom and so far so good but we will wait and see. I have spoken to Garmin today about the grey screen issue, they tell me they are aware of the issue and are working on a fix which will be issued in the next software update, we will wait and see.

Personally I love the SatNav, my only issue has been the grey screen issue but other than that it is all good.
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sussamb
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Joined: Mar 18, 2011
Posts: 4404
Location: West Sussex

PostPosted: Wed Nov 13, 2013 8:38 pm    Post subject: Reply with quote

Well at least they have now acknowledged it ... Wink
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Colin58
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Joined: Jul 31, 2004
Posts: 37
Location: Scotland

PostPosted: Mon Nov 18, 2013 4:30 pm    Post subject: Grey Screen Reply with quote

Since switching off the auto zoom I have not had another Grey Screen incident so hopefully Garmin will get a fix sorted for this eventually as the default setting the sat nag is far too zoomed out but unfortunately it defaults to this setting every time it is switched off.

Col.
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Chigman
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Joined: Feb 14, 2005
Posts: 48

PostPosted: Mon Nov 18, 2013 6:31 pm    Post subject: Re: Grey Screen Reply with quote

Colin58 wrote:
Since switching off the auto zoom I have not had another Grey Screen incident so hopefully Garmin will get a fix sorted for this eventually as the default setting the sat nag is far too zoomed out but unfortunately it defaults to this setting every time it is switched off.

Col.


Did you have smartphone link active at the time of the grey screen?
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Allan_whoops
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Joined: Feb 18, 2006
Posts: 369

PostPosted: Tue Nov 19, 2013 7:40 am    Post subject: Reply with quote

I have a 2598 where the screen 'hangs' although I am still getting voice directions. It also keeps restarting and then continues to give me route directions.

This seems only to happen if I have the Smartphone Link enabled though it is too early to be absolutely sure.

Is this a Garmin issue or is my unit faulty?

Many thanks,

Allan
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sussamb
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Joined: Mar 18, 2011
Posts: 4404
Location: West Sussex

PostPosted: Tue Nov 19, 2013 8:57 am    Post subject: Reply with quote

Well it's not right, that's for sure. My 2508 doesn't do that, but it does seem like there are problems if you run the smartphone link app enabled and/or run with autozoom switched on.

Garmin appear to have acknowledged the problem and say a fix is on the way. In the meantime you could try a master reset on your unit to see if that solves the problem, particularly if you have done a software or map upgrade since buying the satnav. Instructions are here:

https://support.garmin.com/support/searchSupport/case.faces?caseId=%7B19d92df0-6f4b-11e2-65d0-000000000000%7D
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Kremmen
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Joined: Mar 03, 2006
Posts: 6681
Location: West London & Reading

PostPosted: Thu Nov 21, 2013 7:46 am    Post subject: Reply with quote

I must be lucky.

I've got zoom and Smartlink running and so far no issues.
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