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Pocket GPS World :: View topic - Free map update with Mazda NVA-SD8110
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Free map update with Mazda NVA-SD8110

 
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timbof
Occasional Visitor


Joined: Nov 18, 2005
Posts: 43
Location: East Yorkshire

PostPosted: Fri Aug 16, 2013 11:14 pm    Post subject: Free map update with Mazda NVA-SD8110 Reply with quote

Hi - recently bought a Mazda with built in TomTom. According to the manual I can get one free map update within 60 days of purchasing the vehicle. I picket the car up on 19/06, ie 58 days ago - but TomTom Home is saying 'Sorry, it's been longer than 90 days since you first used your device and this service is no longer available for you'! I can still update the maps (if I pay), however I'd quite like to update for free first. Anyone know how to resolve this?
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DennisN
Tired Old Man
Tired Old Man


Joined: Feb 27, 2006
Posts: 14861
Location: Keynsham

PostPosted: Sat Aug 17, 2013 8:05 am    Post subject: Reply with quote

You've left it very late, haven't you. I'm assuming you bought the vehicle brand new, not second hand or preregistered (the 60 days offer wouldn't apply to those).

I'm guessing somebody has already fired up the system on your car, triggering some sort of registration date for it.

You will need to contact TomTom (by phone, the email/help system on their website is remote control) and prove you didn't take delivery until 19th June - I suggest you scan the invoice, or whatever you have which proves 19th June, so that you can send TT a copy.

Of course, you can't contact TT now until Monday morning, so the 60 days is dangerously close!
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Dennis

If it tastes good - it's fattening.

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timbof
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Joined: Nov 18, 2005
Posts: 43
Location: East Yorkshire

PostPosted: Sat Aug 17, 2013 9:12 am    Post subject: Reply with quote

Yes, it is a bit late - it's my wife's car, she uses it for business most evenings and weekends. My other problem is the car will be abroad from tomorrow, will contact the dealer this morning and see if they can help, I suspect its been activated on a test drive.
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