The option to update UK safety cameras has disappeared

jonbaker12345 · Regular Visitor Joined: Jan 19, 2011 Posts: 115

I've just connected my 550 Live to Home this morning, and Home has downloaded UK Premium Speed cameras version 22988 to my PND.

That's the first UK speed camera update provided to me via Home since August.

If TT CS are to be trusted this information will presumably have been sent to my PND over the air, as the speed camera files from Home are "inconsequential".

If that is the case, and these new files are "inconsequential" why has my 550 downloaded them? Surely they would already be on my 550?

I have to say that I've seen absolutely no sign of any obvious downloading on my 550 Live from over the air, other than the usual 'chatter' you can hear when it first gets turned on in the car. Whether that 'chatter' also includes the speed cameras is anyone's guess.

I've no intention of following this up with TT CS, as any response from them will be "inconsequential".

....and No, I don't actually use the speed cameras on my 550. Smile

EDIT.... The .cam files in my statdat folder are dated today. Unfortunately I hadn't checked the folder prior to connecting to Home this AM so have no idea what (if anything) was in that folder previously.

gazza70 · Regular Visitor Joined: Feb 28, 2006 Posts: 129

just proves that tomtom talk out of there a*se.

jonbaker12345 · Regular Visitor Joined: Jan 19, 2011 Posts: 115

It would appear that other TomTom 550 users have noticed the same problem with the (absence of) UK speed cameras .... Laughing

http://discussions.tomtom.com/t5/GO-x00-x10-x20-x30-x40-x50-HOME/TomTom-Go-550-Safety-Camera/td-p/319480

DennisN · Posted: Tue Sep 25, 2012 11:03 am Post subject:

That's not the only thread on TT Discussions about this problem. Their Staff member Ditte has a habit of asking posters to PM her with details of their units, wich results in the problem not being aired in the thread. I went through about half a dozen PMs back and forth with her on this matter, sidelined from another thread. At the end of it all, she said my device had the up to date file and should get the downloads. I abandoned it because I was getting a replacement 550 and I don't use their cameras anyway, just thought it was a bit of a nerve to charge for Live Services but not provide the cameras. In the thread concerned, she stated very categorically that Live devices now get the camera updates downloaded Over The Air and only non-Live devices get them via Home. She never did offer any comment on the absence of any indication that cameras are being downloaded or downloaded date/time stamp, despite my making the suggestion that TT should do something of that nature - all we get is "Last mobile speed camera update: Speed cameras are up to date".

With my replacement device I did get a download, version 21711, which she said was the most up to date at the time (3 weeks ago). I have just connected again, got a "critical" update of Home for my Mac and got another camera download, version 23034.

However, anybody who uses TomTom camera database instead of the PGPSW one needs their driving licence (I did originally say "head", but thought that might be a bit offensive to some) examining. Rolling Eyes

_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

justbrowsing · Frequent Visitor Joined: Nov 10, 2011 Posts: 679

Yeah, sadly Ditte makes all the right noises about trying to help BUT alas does little more than offer to help but never seems to actually help

Speedcams do NOT come OTA on the GO x40/x50 Live devices irrespective of what TT say. I wish they could get their support side "up to speed"

justbrowsing · Frequent Visitor Joined: Nov 10, 2011 Posts: 679

Today:-
Ditte: If your device is not a LIVE device you should update the speed cameras through HOME or MyTomTom.

Me: This is VERY misleading (at least for the x40 & x50 Live devices)!
Normal speedcams are NOT downloaded Over-The-Air (only mobile ones apparently) and still need to be updated/downloaded via HOME
Should there not be a definitive (& correct) statement regarding this mis-information not only on this board but also on the TT website!

Ditte: All LIVE devices, are receiving speed cameras (fixed and mobile) over the air.
This feature was introduced to MyTomTom connected LIVE devices with App version 10.500.
And for HOME connected LIVE devices the feature was introduced with application version 9.400.

Me: I'm sorry but I think you'll find this is not true.
Myself and many on PGPSW forum & others are ONLY getting speedcam updates on their Home-connected_Live devices like x40/x50's via HOME with 9.400 or later application.
I would ask that you please recheck this information with your people again

.....I've just proved it by switching on & gone Live till Live icon stopped spinning, then checked and no new cams.
Connected to Home and, yes, new cams DOWNLOADED.

Jeez!

Andy_P · Posted: Tue Sep 25, 2012 1:18 pm Post subject:

For what it's worth I connected to Home today just to see what it offered.

Go940 - Along with all the other stuff, I was was offered "Premium Speed cameras United Kingdom". "More info" says it is v23034

Go950 - Offered all the same things including "Premium Speed cameras United Kingdom" v23034

So it's all working OK here.
_________________
"Settling in nicely" ;-)

justbrowsing · Frequent Visitor Joined: Nov 10, 2011 Posts: 679

Exactly. It's a crying shame that TT don't even know though!

justbrowsing · Frequent Visitor Joined: Nov 10, 2011 Posts: 679

Latest comms from their Discussions board

Ditte: Hi again Justbrowsing,
Can you send me an updated version of your system information? Then I'll forward it for investigation. Feel free to ask your PocketGPS friends to do the same

Me: I don't think that will help Ditte because Premium speedcams ARE downloaded by HOME irrespective of what your so called "experts" are saying and this has also been verified/confirmed by the big guys on PGPSW!
So, in summary, please do not tell everyone that they're OTA because they are not. Someone your end should be shot, sacked, reprimanded or retrained because they are basically giving you (and this community) false information.

jonbaker12345 · Regular Visitor Joined: Jan 19, 2011 Posts: 115

I've just connected my 550 Live to Home. An update to Home was installed, and then it downloaded UK Premium Speed Cameras version 23034 to my device.

What a surprise!! Laughing

justbrowsing · Frequent Visitor Joined: Nov 10, 2011 Posts: 679

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