The option to update UK safety cameras has disappeared

Kremmen · Posted: Fri Aug 24, 2012 6:31 am Post subject:

I'm actually quite surprised that any member here still uses the TT safety cameras !!!
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Satnav:
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Car Average MPG :

M8TJT · Posted: Fri Aug 24, 2012 8:29 am Post subject:

I must have to admit to having the same thoughts. But I suppose that if someone buys something and that something is supposed to do something, then then I also suppose the owner of that something has every right to expect it to do the something that the thing is supposed to do regardless how well/badly it does/does not do it Shocked

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peterc10 · Posted: Fri Aug 24, 2012 8:48 am Post subject:

I am sooooooo glad that I do not have to put up with this awful "support" any more.

TT are already loosing a fortune, all this is just going to make it worse. Rule one; if you know you have got a problem say so and tell people how you are dealing with it. People are not stupid and bluff and lies merely winds loyal customers up. It is one of the reasons why I stopped using TT. That and their idiotic refusal to provide an Android App.
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gazza70 · Regular Visitor Joined: Feb 28, 2006 Posts: 129

I use this web site for the camera's !!
i'm only standing my ground with tomtom as they have the cheek to say it's part of the live services and they are charging people for this.
why should people be paying for a service that they are no longer providing, i can't see tomtom saying we will refund all are uk customers and reduce the cost of the live services.

jonbaker12345 · Regular Visitor Joined: Jan 19, 2011 Posts: 115

I don't use the TT safety cameras because I know how rubbish they are. However, as M8TJT has rightly pointed out, Tomtom should be providing the service we are paying for.

If anything I'm more frustrated by TT's denial of a problem existing than by the problem itself. If that makes sense Smile

gazza70 · Regular Visitor Joined: Feb 28, 2006 Posts: 129

tomtom are now really taking the p*ss, they have just sent me this email .
i just sent them a email asking them if they are taking the p*ss, i pointed out that as they have my phone number they should call me ,especially as i'm paying for the live services and the problem is with them not my unit.

i get the feeling that this sarah ain't got a clue and she is trying to pass it onto some else

Thank you updating your incident. This is Sarah from TomTom Cusomer Support.

Having looked at your query further, I would request you to call us on our phone support. This is to ensure that we resolve your query in the quickest and most effective way.

In order to discuss this issue we would like you to call us so that we can discuss over the phone.

You can contact to our phone support with the same case number .Phone Support will be able to discuss this issue further and look into the details.

Please contact us by using the telephone number given below:

Tel: 0845 161 0009

You can reach us on this number Monday - Friday: 9:00 a.m. to 5:30 p.m. UTC

With Best Regards,

Sarah
TomTom Customer Support Team

DennisN · Posted: Fri Aug 24, 2012 6:04 pm Post subject:

kiwi69 · Lifetime Member Joined: Mar 15, 2006 Posts: 59

I use pgpsw speed camera database, so I don't use tomtom speed cameras, but since updating tomtom home2 I get offered speed cameras in France. I don't have European maps, just UK and USA maps.
Latest home update and map update have been nothing but hassle for me, but thankfully we can get some excellent help from pgpsw gurus... Very Happy

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TT 530/5200

justbrowsing · Frequent Visitor Joined: Nov 10, 2011 Posts: 679

...........and STILL no response from Ditte on the TT discussions board!

jonbaker12345 · Regular Visitor Joined: Jan 19, 2011 Posts: 115

I've had a long ongoing exchange with TT CS about the lack of UK speed camera updates.

Excerpt from one earlier e-mail says.... "As explained that safety camera services are included in Live services, you will receive safety camera updates for your device.

We would request you to please update your device once in a week, so that if any time the update is available, it would be offered to you.

Please be assured that as no safety camera updates offered to you for download, this means that your device is updated, and whenever updates are available, you will receive them for download on TomTom Home."

BUT the latest email says..."We would like to inform you that these cameras are updated over the air so the files received from TomTom HOME are inconsequential when driving as long as live services are working."

So at first I'm told I have to connect the PND to Home at least once a week to get my safety camera downloads, and then I'm told the Home updates are "inconsequential" and the updates come "over the air"

So which is it? I'm aware that their mobile safety camera data is supposed to update OTA (I have no idea if it actually does), but I thought that the fixed safety camera data was only delivered online via Home (or MyTomtom for the new TTs).

justbrowsing · Frequent Visitor Joined: Nov 10, 2011 Posts: 679

I'm pretty sure how the fixed cams are MEANT to work is old/NAV2 devices need to connect to TTHome but the new NAV3 devices (if "live") get them updated over-the-air or via MyTomTom in non-live devices and mobiles are OTA for all live devices

jonbaker12345 · Regular Visitor Joined: Jan 19, 2011 Posts: 115

The TT CS rep is obviously well aware that I've got an 550 Live using Home, so this guff from them about 'inconsequential' Home updates is just rubbish.

I'm waiting for a reply to my most recent e-mail to CS asking for clarification on what they've told me.

I really do feel as if I'm totally wasting my time with TT customer services. I've asked for the matter to be escalated to Level 2, which they apparently haven't done - it's still the same person dealing with me (is that normal?).

I've then asked for the matter to be treated as a complaint, and forwarded to a supervisor. Nothing changed, and still same original rep handling the matter.

I'm not a happy bunny Crying or Very sad

DennisN · Posted: Fri Aug 31, 2012 10:38 pm Post subject:

jonbaker12345 · Regular Visitor Joined: Jan 19, 2011 Posts: 115

I've had a final response from Tomtom about this. I should point out that TomTom are well aware I'm using Home with a TT 550 Live, so there is no mistake about what Tomtom are telling me here....

"This is XXXXXXX from TomTom Customer Support.

Thank you for your email update.

From your email, I would like to inform you that as you are in UK and have Live services on your device, you will receive updates from over the air for UK safety camera files.

So please be assured that cameras are updated over the air so the files received from TomTom HOME are inconsequential when driving as long as live services are working.

If you have any further query, Please feel free to contact us again. I will be more than happy to help you.

Thank you for your valuable time and for giving me an opportunity to assist you.

With Kind Regards

XXXXXXX
The TomTom Customer Care Team"

This information contradicts what the same person told me earlier in the same e-mail exchange.

Do ALL the TomTom UK Safety Camera updates for the Live PND's that use Home now come OTA? Does anyone have any idea if this is actually the case?

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