| View previous topic :: View next topic |
| Author |
Message |
uklee
Occasional Visitor
Joined: Dec 07, 2006
Posts: 40
|
 Posted: Fri May 25, 2012 8:35 pm Post subject: new maps not being offered TT1000 |
 |
|
hi
i renewed ny Map update service online with TT on the 14 of this month and received confirmation of the order.
This evening I have fired up my TT1000 connected to the PC and 'My TT' is not offering any updates, advice please?
Thanks
lee |
|
| Back to top |
|
 |
avdl1999
Regular Visitor
![]()
Joined: May 16, 2009
Posts: 82
|
| Posted: Sat May 26, 2012 9:12 am Post subject: |
|
|
Hi
Make sure you have the latest MyTomTom software installed.
Also, try clearing the cache by right clicking the MyTomTom icon in the systray. Go into settings and you'll find it.
Just so you know, I also have a GO1000 and my maps have been updated successfully.
If the problem persists after trying the above, your best bet would be to contact TT for support.
Failing that, I'm sure someone else can offer some advice..............
Cheers |
|
| Back to top |
|
|
uklee
Occasional Visitor
Joined: Dec 07, 2006
Posts: 40
|
| Posted: Sat May 26, 2012 3:05 pm Post subject: thanks and a further query |
|
|
Hi avdl1999
Thank you for taking the time to reply, sadly the actions you have offered have not helped in my case.
I paid for the updated map service via my TT account and received a email invoice etc. Does anyone know when you purchase via this method if the map update for your device is loaded onto the system so to speak or is a activation code issues - the latter I did not receive.
Lee |
|
| Back to top |
|
|
DennisN
Tired Old Man
Joined: Feb 27, 2006
Posts: 14892
Location: Keynsham
|
| Posted: Sat May 26, 2012 3:45 pm Post subject: |
|
|
It's NOT an activation code thing. It should work just by you connecting to computer.
Keep trying over the weekend and if not resolved, ring TomTom Monday morning (phone number in my signature).
_________________
Dennis
If it tastes good - it's fattening.
Two of them are obesiting!! |
|
| Back to top |
|
|
uklee
Occasional Visitor
Joined: Dec 07, 2006
Posts: 40
|
| Posted: Sat May 26, 2012 5:01 pm Post subject: Thanks and a further query |
|
|
Thanks Denis - looks like I will just have to wait until Monday now.
lee |
|
| Back to top |
|
|
uklee
Occasional Visitor
Joined: Dec 07, 2006
Posts: 40
|
| Posted: Mon May 28, 2012 1:09 pm Post subject: TT lines closed in the Netherlands today |
|
|
called TT this morning its a public holiday in the Netherlands today so all lines and closed.
Maybe Im being a little unfair but I don't understand why support cannot be open on holidays 
Lee |
|
| Back to top |
|
|
uklee
Occasional Visitor
Joined: Dec 07, 2006
Posts: 40
|
| Posted: Tue May 29, 2012 7:35 pm Post subject: resolved |
|
|
called TT support this morning have to say the guy I spoke with was very helpful - not sure what the issue was but something at TT end which here resloved after 15 minutes on the phone.
Lee |
|
| Back to top |
|
|
avdl1999
Regular Visitor
![]()
Joined: May 16, 2009
Posts: 82
|
| Posted: Tue May 29, 2012 7:59 pm Post subject: |
|
|
| That's great news Lee! Good on you for persevering. |
|
| Back to top |
|
|
|
![]() Posted: Today Post subject: Pocket GPS Advertising |
|
|
We see you’re using an ad-blocker. We’re fine with that and won’t stop you visiting the site.
Have you considered making a donation towards website running costs?. Or you could disable your ad-blocker for this site. We think you’ll find our adverts are not overbearing!
|
|
| Back to top |
|
|
|
Forum FAQ
Search
Usergroups
Profile
Log in for private messages
Log in
