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Help Connecting go 1000 internet

 
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algypan
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Joined: Apr 30, 2006
Posts: 84
Location: Barry South Wales

PostPosted: Thu Aug 11, 2011 10:10 am    Post subject: Help Connecting go 1000 internet Reply with quote

I have just taken delivery of a new go 1000 I connected it to my computer it started to load the driver then message driver failed to load and i just cannot get it to load I am using the back usb ports but to no avail I think i might need to delate the part loaded and start again but i dont know how to find it to delate (Why do TomTom have to complicate everythin) Help Please
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algypan
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Joined: Apr 30, 2006
Posts: 84
Location: Barry South Wales

PostPosted: Thu Aug 11, 2011 3:58 pm    Post subject: Reply with quote

its ok all sorted Very Happy
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dhn
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Joined: Oct 08, 2007
Posts: 2544
Location: Toronto CANADA

PostPosted: Thu Aug 11, 2011 4:46 pm    Post subject: Reply with quote

Can you detail your solution to assist others with the same issue?
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Andy_P
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Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London

PostPosted: Thu Aug 11, 2011 6:27 pm    Post subject: Reply with quote

I was half way through posting this reply, but got called away. It might be what the OP did....

The new TomTom models connect to the PC as a "Network adapter". Try going to Device Manager (in Windows XP the route is Start menu/Settings/Control Panel/System/Device Manager).

With the TomTom connected to the PC, if look under "Network Adapters" and the TomTom should be listed (probably with some sort of alert icon if it's not installed properly).
Right click on it and select "Delete" then start all over again.

Also, if you are using Windows XP, you probably need to install this "hotfix" from Microsoft.... http://support.microsoft.com/kb/959765
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algypan
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Joined: Apr 30, 2006
Posts: 84
Location: Barry South Wales

PostPosted: Thu Aug 11, 2011 7:19 pm    Post subject: Reply with quote

Thank you Andy That is what i did with the help of the guy next door we got it up and running. three hours later(after tomtom downloaded all the gear) We are now ready to go and with your excellent instructions(Andys) i have loaded the PGPSW cameras and i am now well chuffed Thanks again Very Happy
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