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RavyGravyDavy
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Joined: Jul 03, 2005
Posts: 47
Location: East Sussex
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 Posted: Sun Jan 23, 2011 11:48 pm Post subject: |
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| Andy_P wrote: | | WackyRaces wrote: | | Andy_P wrote: | | So I reckon it has to be a problem with your account at TT's end or a problem with your SIM card. It does happen... |
I very much doubt there is anything physically wrong with my SIM card that is still warmly embedded in its little womb inside the unit. |
Ah well, that won't be why I had to send my SIM card back for replacement then..... |
Andy...I agree but I would suggest that if I hadn't managed to resolve the problem I had myself then I would have needed to do the same as you - ie return the unit to TT for SIM replacement - which would have indicated to me that the SIM was defective - I was lucky though, in that I was able to reset it - which showed me that I didnt have a defective SIM, just a locked up one....with hindsight could yours have been the same? |
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WackyRaces
Banned
Joined: Aug 04, 2010
Posts: 172
Location: Banned Member Using New ID
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| Posted: Sun Jan 23, 2011 11:49 pm Post subject: |
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| Andy_P wrote: | | Ah well, that won't be why I had to send my SIM card back for replacement then..... |
Well I would imagine you had to send it back (surely that would be the whole unit and not just the SIM card itself given that customers are not meant to disassemble their own units) because the TomTom support droid couldn't manage to work out what was causing the problem and that was next on their list of standard procedures. It doesn't mean the SIM card was actually physically defective. Far more likely is that TomTom's 9 series Navcores are not properly written to handle this type of SIM card.
But in any event does that mean it would be worth going through the pain of returning my unit to TomTom on the basis that once it comes back with a SIM card properly configured for working with the Live services under Navcore 9 that it will then work much better and connect much faster to the TomTom Live servers than the standard TomTom Vodafone SIM card stock inserted in the x40 and x50 series units sold in the UK? |
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WackyRaces
Banned
Joined: Aug 04, 2010
Posts: 172
Location: Banned Member Using New ID
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| Posted: Sun Jan 23, 2011 11:57 pm Post subject: |
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| RavyGravyDavy wrote: | | I recall when I git back in the car, I just plugged the power supply back in and hey presto, it worked as normal. ( I think I had already rolled back to V8 before doing this). |
So it might in fact have been downgrading to Navcore 8.371 that actually did the trick with restoring Live services or the most important thing may be to restart the unit in a different Vodafone mobile transmitter area from the one in which you were locked out of using Live services.
I have been having all these problems at home where I will obviously constantly be connecting to the same Vodafone cell/mast. The last time I had the SIM card error in the Autumn I couldn't make it go away even with Soft Resets etc in the same Vodafone mast area but restarting it in a different mast area (with it turned off driving the several miles in between) cured the problem. |
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RavyGravyDavy
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Joined: Jul 03, 2005
Posts: 47
Location: East Sussex
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| Posted: Mon Jan 24, 2011 9:08 am Post subject: |
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The downgrade in itself did not cure the problem. My SIM had already packed up under V9.058, and I tried the downgrade to try to fix it; but this didnt work, and the SIM was still 'dead' after the downgrade. Hence why I found and tried the battery flattening method. Not sure the significance of the different phone masts, but it was a built up area with good signal when I turned it on after flattening it, and it definitely was a different area. No harm in trying that I guess. I would say that V8 is more gentle with the SIM, Ive had absolutely no problems since winding back.
Oh, and by the way, I had driven a two hour journey with V8 to flatten the battery, and the SIM remained dead the whole way, so clearly the downgrade and simply changing location alone were not enough....you still have to 'unlock' the SIM to get it working again. |
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WackyRaces
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Joined: Aug 04, 2010
Posts: 172
Location: Banned Member Using New ID
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| Posted: Mon Jan 24, 2011 10:25 am Post subject: |
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| RavyGravyDavy wrote: | | Oh, and by the way, I had driven a two hour journey with V8 to flatten the battery, and the SIM remained dead the whole way, so clearly the downgrade and simply changing location alone were not enough....you still have to 'unlock' the SIM to get it working again. |
My unit has already now been run down enough (with a 1,000 mile route to Spain set on it to tax its poor little unresting brain even when the screen is off) to no longer be willing to switch back on at all since last night.
By the time I switch it on again in another place it may be another 24 hours or so on from now. So if that doesn't flatten its battery enough to reset the SIM then I don't know what will.
Last edited by WackyRaces on Mon Jan 24, 2011 11:36 am; edited 1 time in total |
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RavyGravyDavy
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Posts: 47
Location: East Sussex
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| Posted: Mon Jan 24, 2011 11:31 am Post subject: |
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| I wish you good luck with that, I hope it works...let us know how it goes.... |
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Andy_P
Pocket GPS Moderator
Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London
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| Posted: Mon Jan 24, 2011 5:59 pm Post subject: |
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| WackyRaces wrote: | | Andy_P wrote: | | Ah well, that won't be why I had to send my SIM card back for replacement then..... |
Well I would imagine you had to send it back (surely that would be the whole unit and not just the SIM card itself given that customers are not meant to disassemble their own units) because the TomTom support droid couldn't manage to work out what was causing the problem and that was next on their list of standard procedures. It doesn't mean the SIM card was actually physically defective. Far more likely is that TomTom's 9 series Navcores are not properly written to handle this type of SIM card.
But in any event does that mean it would be worth going through the pain of returning my unit to TomTom on the basis that once it comes back with a SIM card properly configured for working with the Live services under Navcore 9 that it will then work much better and connect much faster to the TomTom Live servers than the standard TomTom Vodafone SIM card stock inserted in the x40 and x50 series units sold in the UK? |
TL;DR, but 'no' to your first assumption. |
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WackyRaces
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Joined: Aug 04, 2010
Posts: 172
Location: Banned Member Using New ID
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| Posted: Mon Jan 24, 2011 6:09 pm Post subject: |
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Can you perhaps translate these abbreviations as I must confess to having never come across them before other than in the context of a medical doctor or the holder of a PhD |
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PaulB2005
Pocket GPS Moderator
Joined: Jan 04, 2006
Posts: 9323
Location: Durham, UK
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| Posted: Mon Jan 24, 2011 6:27 pm Post subject: |
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| TL:DR = Too Long: Didn't Read |
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WackyRaces
Banned
Joined: Aug 04, 2010
Posts: 172
Location: Banned Member Using New ID
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| Posted: Mon Jan 24, 2011 6:41 pm Post subject: |
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| PaulB2005 wrote: | | TL:DR = Too Long: Didn't Read |
A case of TS so therefore DNU it would appear.  |
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dhn
Frequent Visitor
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Joined: Oct 08, 2007
Posts: 2544
Location: Toronto CANADA
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| Posted: Mon Jan 24, 2011 6:46 pm Post subject: |
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| WackyRaces wrote: | | PaulB2005 wrote: | | TL:DR = Too Long: Didn't Read |
A case of TS so therefore DNU it would appear. |
More than likely SFS .....
_________________
David |
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robbooth
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Joined: Jul 18, 2006
Posts: 162
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| Posted: Mon Jan 24, 2011 9:52 pm Post subject: |
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Oh No! My 940 has just caught the dreaded 1001 disease  Was OK this afternoon before I set off (but that was just before I let Home apply the usual updates and then uploaded the PGPS camera database) but when I came to drive between Manchester and Cardiff wouldn't play ball even after a soft reset at the services half way down.
And it's been so well behaved over the past few months (not a single lockup or reboot!). |
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WackyRaces
Banned
Joined: Aug 04, 2010
Posts: 172
Location: Banned Member Using New ID
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| Posted: Mon Jan 24, 2011 10:31 pm Post subject: |
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| robbooth wrote: | | Oh No! My 940 has just caught the dreaded 1001 disease Was OK this afternoon before I set off (but that was just before I let Home apply the usual updates and then uploaded the PGPS camera database). |
So there appears to be a possible pattern to the cause of the SIM card error problem as my issue also happened very shortly after Updating with the latest GPSQuickFix and MapShare corrections on TomTom Home and updating the PocketGPSWorld cams as well as linking them up to the Vicki OGG file warning message files for the first time.
Hmmm thinking on is a faulty MapShare correction a possible cause of the SIM card issue. I suppose I will have to remove all of those if I don't get anywhere with the flatten the battery and reboot the unit in a new location approach. Or was the problem caused by TomTom Home 2.8 as this seems to have various issues with it and is throwing warning and error messages at certain points that I never used to get with v2.7 of Home. And I only recently updated to Home 2.8
This all takes me back to Windows 95 days when one was forever forced to play software detective in order to find out why a new printer was not recognised etc, etc, etc. And why a system that worked perfectly yesterday suddenly threw a blue screen of death today.
I suppose its almost worth considering the official return to TomTom for a new SIM card scenario as it appears that only with a more recent SIM card batch can one avoid getting the dreaded SIM card error lock out from time to time in Navcore 9. And I also need the damn thing to work properly out in Spain too now that they have fully launched the Live Services and HD Traffic out there. |
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RavyGravyDavy
Lifetime Member
Joined: Jul 03, 2005
Posts: 47
Location: East Sussex
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| Posted: Mon Jan 24, 2011 11:14 pm Post subject: |
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I think you are reading too much into this, it is simply defective software that needs to be sorted. This is the acknowledgement of this fact that I received from TT CS:
| RavyGravyDavy wrote: | | 'You are correct in your email and we were experiencing issues with the Application version 9.054. We have brought out the Application version 9.058 however, this has brought on other problems, which we did not realise would occur. We are very aware of these issues and we do hope that we can resolve them quickly.' |
This is why they recommend the roll back to V8.371
Don't get too hung up on conspiracy theory....  |
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robbooth
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Joined: Jul 18, 2006
Posts: 162
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| Posted: Mon Jan 24, 2011 11:21 pm Post subject: |
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I forgot I've got v8.371 on the internal memory so I took the memory card out and tried running on that version - still no go - No network connection and no details (MCC/MNC, SIM ID, IMEI or Model) so will try the battery flatten method as I don't want to return it unless I really have to as I use it on a daily basis.
I think this kind of rules out it being an update problem as I haven't updated the internal memory for quite some time but I'm no expert as to the working file structure so I could be wide of the mark. |
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