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Map 850.2781
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adobbing
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Joined: 08/04/2003 12:55:05
Posts: 213

PostPosted: Fri Jul 02, 2010 9:29 am    Post subject: Reply with quote

BarryUK wrote:
adobbing wrote:
Response from TT support on when we can expect new map.....


Discussion Thread
Response (xxx(UK)) 30/06/2010
Hello xxx,

It will most likely be released next month, but when exactly I do not know.

As stated, as soon as the map is released TomTom will be sending out another e-mail to update you.

Again, our apologies for the wait, our Map Development Team is working on this matter as we speak.

With Best Regards

xxxxx


It's nice that they put the kisses at the end. Quite friendly and more than makes up for the late map delivery ;)


Unfortunately no kisses!
Just me removing my details and those of the TT Support person.
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Andy_P
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Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London

PostPosted: Fri Jul 02, 2010 12:20 pm    Post subject: Reply with quote

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AndyVaughan
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Joined: Apr 13, 2006
Posts: 1500
Location: Rossendale

PostPosted: Fri Jul 02, 2010 5:15 pm    Post subject: Reply with quote

Interesting again that TT haven't got their internal communication sorted out - you would have thought the Support team would have been given a standard response, but no, we get

Next month some time but don't know when

Next few days

6th July
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MARViN2003
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Joined: Nov 27, 2005
Posts: 132
Location: Stroud, Gloucestershire

PostPosted: Sat Jul 03, 2010 5:00 pm    Post subject: Reply with quote

Guivre46 wrote:
Well that's a good question. TT has already said they will honour the map subscription even if 850 falls outside the expiry date. So what about an LMG that would have got a version 850 if it had been issued in time?

Not sure 850 will show any new roads compared to 845, but the UK/RoI map was a little larger and probably reflects more map information added, than roads added.


I had a responce from tt support:

Code:


Thank you for contacting TomTom Customer Care.

Normally, you are offered the Latest Map Guarantee one time. Once that map is associated with your device it can not be changed.

You are correct in that there has been a delay in the release of the version 8.50 map for Western and Central Europe. This can be assigned to your account (once it is released) if you can provide us with a copy of your Proof of Purchase. If you purchased the device from us, please provide me with an order number.

Once I have this information, I will be able to respond to your query more effectively. I look forward to hearing from you soon.

With Kind Regards

The TomTom Customer Care Team


I've sent a copy of my invoice from them.
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