Tom Tom Customer Services

theloft · Posted: Sat Oct 17, 2009 10:27 am Post subject: Tom Tom Customer Services

Can anyone advise me. My maps are 7 quarters out of date according to TomTom. They require £9.95 per quarter to update them, which I would find difficult to justify. I have a TT GO 920 and do not at this time require the Western Europe or USA maps updated, only the UK ones. I cannot find a number anywhere or email address for TT Customer Services which is apparently extremly poor, judging by various forums. Is there a way around this ?

Thank you.

mikealder · Posted: Sat Oct 17, 2009 10:33 am Post subject:

You could purchase the UK&ROI map for your 920 if you want to but as you don't currently own that map it will cost you £49:99 to purchase it which is more than the cost of updating the Western_Europe map.

In addition the update covers the next 12 months so you will have the latest maps (thats four individual downloads spread over the next 12 months as the new maps are released) - Choice is yours but the map update scheme is cheaper and covers you for far longer with up to date maps - Mike

dhn · Posted: Sat Oct 17, 2009 11:45 am Post subject:

UK Support:
UK 08451610009
Mon - Fri: 9am - 6.30pm
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David

Andy_P · Posted: Sat Oct 17, 2009 2:10 pm Post subject:

Also, just because TomTom tell you the maps are out of date, is no reason to automatically assume you should update them.

The questions you need to ask yourself are:
Do I find errors in the places I drive regularly?
Do they annoy me sufficiently to spend the money on them?
Are they fixed in more recent maps anyway?

Most people find there are very few NOTICEABLE changes when they buy a new map, unless there is a major construction project that has been included. But many AREN'T.

If there is somewhere that bugs you, it is always worth asking on these forums to see if the area has been updated before you spend your money.

theloft · Posted: Fri Oct 23, 2009 9:17 am Post subject:

Thanks everyone for the replies. I had hoped I could just update the UK section but as Mike points out, this is an expensive way of doing it. Is Garmin just as expensive to update ? MIke I should point out that the update is a one off for £39.80, if you want to have the 12 months as well, it is another £39.80 on top. Total £79.60 which as I have said before, is in my opinion, much too expensive for an update. Even the one off at £39.80 !

DennisN · Posted: Fri Oct 23, 2009 10:33 pm Post subject:

I run four TomToms side by side, each with different Navcore versions. Two different map versions - two older devices not updated, with maps v675, two more recent devices with up to date maps v835.

Occasionally, the two older maps give me a different route, but they'd both get me where I want to go. For example, today, from Cirencester down the A419 to M4 Junction 15, there were two places where new road build meant they were not on track. But I simply followed the nice new road and got there easy peasy! The A30 at Indian Queens is another and there are several others of course. But the destinations don't move around and I've got up to date postcode (Version 801) on them, so all is well in that respect. There aren't enormous numbers of changes and you may not notice any of them unless you're a high mileage driver.
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Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

253 · Posted: Fri Oct 23, 2009 11:33 pm Post subject:

Dennis, thats a good post.
My 4 update thingy has just expired and I was wondering about doing it again for another 12 months.
But, you are quite correct. I've certainly not noticed any differences/changes/faults on the roads I drive.
I was driving around with 3 year old maps on my TT710 without any problem to be honest.
So, going to save myself the money and have a few beers and a curry instead. Very Happy

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