Sygic McGuider Speed Camera Error

beavisthecat · Occasional Visitor Joined: Mar 22, 2007 Posts: 8

Hi all,
I think I have a problem.
After installing everything (Camera database plus .ogg warning alerts) I went out on Thursday to test everything out. I got a McGuider shut down with dialogue box "Unexpected error". It feels llike it happens each time I am approaching a Camera entry. After I unmarked the Camera POI's, it still kept shutting down, and only worked on unselecting the Voice warnings.
Any clues as to what the problem may be?

MaFt · Posted: Mon Jul 06, 2009 10:17 am Post subject:

is it the symbian version? pretty certain they issued an update to stop this occurring... can't find the post with the link though...

scarymonkey will no doubt be along soon to assist!

MaFt

scarymonkey · Posted: Mon Jul 06, 2009 10:30 am Post subject:

They issued an update to both the Windows Mobile and Symbian OS to take the software version to 7.71 (the same version as MaFt tested for his Sygic Mobile review). If you are using the original 2009 version, download the latest version of McGuider Assistant from here and update your version (make sure you take a backup of what you currently have first though). As MaFt said this update resolved an issue on Symbian phones where McGuider would crash with custom POI alerts.

If you are using the 2008 version then there is no update available AFAIK, and it doesn't support custom OGG files as easily.

I maybe able to assist more if you can let me know what version you are using and what type of phone it is. For WM based phones I can test the files you are using on mine if it helps (I run 7.71 with PGPSW speed cam files and the TomTom OGG files without issue), but for Symbian I am reliant on what other have said works or doesn't.

Quick edit to add - make sure any icons you are using are 8 bit (256 colour) bitmaps and nothing else as McGuider will crash if it tries to use 4 or 24 bit ones.

Vince

scarymonkey · Posted: Mon Jul 06, 2009 10:32 am Post subject:

beavisthecat · Occasional Visitor Joined: Mar 22, 2007 Posts: 8

Yes, my phone is an e71, so it runs Symbian.
I have just checked my McG Assistant and it says I have the latest versions. However, on cheking About on the actual device it says that the version is7.70 Build 1458D, Map version 7.8. So not sure what I am running now......

scarymonkey · Posted: Mon Jul 06, 2009 11:03 am Post subject:

You are running software version 7.70 so not the latest. Unfortunately the interim release that TA pulled was also labelled 7.70.

The latest release is definately 7.71 and solves crashing POI alerts. When you run McGuider Assistant it should show you an update available in the updates section (it will probably show 3 - 1 speed camera update from May that you need to purchase from TeleAtlas if you want it, 1 map update for the UK to enable improved 7 digit postcodes and 1 software update). Next to these it should show their current status on your device (installed or not).
BTW the version of MCA I linked to is an updated version to the one what was shipped on the SD cards (not sure if it is different to the version shipped on the DVDs) but using both I show all 3 updates.

If you are getting no updates listed (and you have an internet connection when you run MGA) then you will need to contact support who may be able to provide an alternate means for you to update.

beavisthecat · Occasional Visitor Joined: Mar 22, 2007 Posts: 8

I have posted a question to TeleAtlas Support via MGA. I get the 3 Updates, but the Software and Map updates both have the Green Tick to say they are installed.
I also checked, and yes, the Icons are the 8 Bit depth.
Let's hope TeleAtlas respond - their last one was on a second attempt to tell me that they were no longer supporting the Safety Camera update service - hence my return to PGPS.
Anyway, thanks for your help.

scarymonkey · Posted: Mon Jul 06, 2009 11:22 am Post subject:

I noticed the safety camera updates have stopped being sold. Great how they sold them to people as monthly updates for 12 months but so far I have only seen 2 updates (Feb and May).
You may be better speaking to Sygic support (supportATsygic.com) as in the past TA have always passed me on to them at the first sign of an application problem. The updates always used to be (and AFAIK still are) served from Sygic servers.

beavisthecat · Occasional Visitor Joined: Mar 22, 2007 Posts: 8

Finally got it sorted. Basically McGA had delivered the update, but the installation had not run automatically. For anyone else who has this problem, remove your SD card, remove the application from your phone, and then stick the card back in. It should then install the latest version.
Sygic were very good - I even got to talk to someone. TeleAtlas take note, please.

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