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Unusual greeting from TomTOm
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MrT
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PostPosted: Fri Sep 11, 2009 1:53 pm    Post subject: Unusual greeting from TomTOm Reply with quote

I received an email today from TomTom telling me that a new map was available for download. It had an odd start to the email:

"Dear English Bas"

I wonder if I have upset them?
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sgould
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PostPosted: Fri Sep 11, 2009 2:06 pm    Post subject: Reply with quote

Was there a link?

Does that link go to Tomtom?
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MaFt
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PostPosted: Fri Sep 11, 2009 2:18 pm    Post subject: Reply with quote

...tard...?!

sorry, pretty certain my email had a random name for the greeting too!

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Daggers
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PostPosted: Fri Sep 11, 2009 3:18 pm    Post subject: Reply with quote

I had exactly the same greeting. I too was beginning to wonder whether to write a stern letter to their customer relations department.
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furryfred
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PostPosted: Fri Sep 11, 2009 3:30 pm    Post subject: Reply with quote

I had the same thing with "English Bas".

I checked the email by getting the online version of the letter and this took me to http://uk.support.tomtom.com/cgi-bin/tomtom_uk.cfg/php/enduser/doc_view.php?1=AvcC~wpIGv8SA4AUGgAe~yL~Jvsq~3v~

I also checked the link on this for the download and this gave me tyhe url http://addto.tomtom.com/api/home/v2/task?task=update&apikey=a9926c53-511b-4d35-9831-c59ae45e9254&logo=http://www.tomtom.com/lib/doc/addto/rtl/description.jpg&Lid=1

It looks OK - but whats al this about "English Bas"??
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dorsetwurzel
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PostPosted: Fri Sep 11, 2009 3:31 pm    Post subject: Reply with quote

I had that greeting too Question
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PaulB2005
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PostPosted: Fri Sep 11, 2009 3:32 pm    Post subject: Reply with quote

Mine said Dear Paul Crying or Very sad


From Snopes

The bit about the complaint is quite funny...

WARNING: Mild Swearing
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Mothballs
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PostPosted: Fri Sep 11, 2009 4:49 pm    Post subject: Uncle TomTom's Cabin? Reply with quote

I'm afraid I had a massive sense-of-humour failure at what I initially took to be some kind of bizarre racist slur. So I dropped them a line, to which they replied as follows.

"Hi there, We are aware of the marketing E-mail that was sent with incorrect wording for the UK market. We are a Dutch company and the the word BAS is an adjective of BASE in Dutch Language. Thus English Base or base/ registered customers.

Apologies for the confusion."

I almost believe them. Wink
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shires999
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PostPosted: Fri Sep 11, 2009 4:54 pm    Post subject: Reply with quote

I'm an English Bas as well !!!

So is there a new map available as I only downloaded a new one a few weeks back ?? Haven't plugged in my tomtom yet to check
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MrT
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PostPosted: Fri Sep 11, 2009 4:59 pm    Post subject: Reply with quote

TomTom have apologised:

You have just received an email which was not up to the standards of TomTom. The greeting (Dear English Bas) was in fact specifying the language of the mail followed by my first name, this should have been personalised with your name.
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Seamaster
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PostPosted: Fri Sep 11, 2009 5:18 pm    Post subject: Reply with quote

I got the apology, but not the original email. The daft sods. Laughing

New maps so soon? Or is this email a fortnight late? In which case, a double cock-up! Rolling Eyes
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flyingfuzz
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PostPosted: Fri Sep 11, 2009 5:28 pm    Post subject: Reply with quote

Has anyone downloaded this new map?

I got the email but TT Home does not offer me the map!
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PaulB2005
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PostPosted: Fri Sep 11, 2009 5:46 pm    Post subject: Reply with quote

Quote:
Has anyone downloaded this new map?

I got the email but TT Home does not offer me the map!


According to your sig you have it already?
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flyingfuzz
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PostPosted: Fri Sep 11, 2009 6:16 pm    Post subject: Reply with quote

I downloaded this map weeks ago (or so it seams)

As TT do not put the map version on the email I did not think that TT could be that far behind with their email and another new map was ready Shocked
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Mothballs
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PostPosted: Fri Sep 11, 2009 11:56 pm    Post subject: Reply with quote

So TomTom have now apologised - fair enough. However, since the explanation given in their apology differs from the explanation they gave in their original excuse, would it be terribly uncharitable of me to assume that at least one of those explanations must be a lie?

I could forgive a little bit of creativity from their PR department after such an almighty b*lls-up, but it now seems that even the new map they were announcing was also nothing more than a figment of someone's fevered imagination. What the hell are we dealing with here - Muppet Labs?

I'm not giving TomTom any more of my hard-earned cash while they keep spending it on that stuff they're smoking.
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