WARNING - TOMTOM HOME - can not be trusted

great2cyou · Occasional Visitor Joined: Nov 17, 2006 Posts: 2

WARNING -

TomTom home can not be trusted ( and TOMTOM don't care because it makes them money)

There was so many errors on my routes, I checked for updates

Home recommended that I needed to replace/update a map and I foolishly listened to to it. It sold me a new UK MAP £39 when all I needed was an update to my Western Europe map.

Make sure you double check what it recommends -

TOMTOM's helpful response follows.

With all do respect Mr Y****, it is your responsibility to know what maps you have on your TomTom and not TomTom HOME's or any one else for that matter. Gert.

Basically an admittance that HOME knows f all, but they don't warn you of that!

Darren · Posted: Tue Jun 09, 2009 1:53 pm Post subject:

Surely it told you what map you were about to purchase?
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Darren Griffin

Andy_P

great2cyou · Occasional Visitor Joined: Nov 17, 2006 Posts: 2

Mine isn't a new unit, but a 910.

Yes, it said something like your map is out of date & it recommended the UK Irl map because mine was old etc.

Now I didn't have the UK Map on my 910, it was the Western Europe maps that I'd been using .(I've only used it in the UK, so wasn't really aware of what map it was until I thought about it later.)

So I paid and thought all was fine, Connected it etc all v easy.

But then it said that my European map was out of date and recommended updating that, 12 updates for months for £39 (updates - not a new map)

That's when the penny dropped.

All I'm saying is that although TomTom go on about HOME being so great and easy - don't trust it to do what's best for you, & double check what it recommends.

I've wasted £40 on a map which was already covered on my TOMTOM and will have to pay another £40 for my European maps updates or leave them out of date.

All TOMTOM had to say was TOUGHTOUGH!

Like I'd done it to con them or something, or maybe I want Two lots of UK Maps on my 910.

Darren · Posted: Tue Jun 09, 2009 7:01 pm Post subject:

TomTom HOME is a pile of unmentionables and you'll find very few fans of it amongst the staff here.
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Darren Griffin

Andy_P · Posted: Tue Jun 09, 2009 9:28 pm Post subject:

Those "updates" you were offered are four COMPLETE NEW MAPS, not updates.
I'd forgotten to check the (usually excellent) deal price for those, but my point remains, you have to buy new maps.

suziedog · Posted: Wed Jun 10, 2009 2:05 pm Post subject:

I am not a big fan of Tom Tom Home, but what is the alternative for map upgrades etc.

PedroStephano · Posted: Mon Jul 27, 2009 11:36 pm Post subject:

Andy_P · Posted: Wed Aug 05, 2009 1:59 am Post subject:

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