Help with connecting satnav to PC

algypan · Posted: Fri Feb 20, 2009 4:11 pm Post subject: Help with connecting satnav to PC

Can anyone help please. My problem is that i have a TT 520 but now I have got a 540 live I have just finished charging it so I tried to connect to my pc but it comes back as unknown device please load the driver but there is no driver with it. I am running windows XP 3 pack I did not have this trouble with the 520 Any suggestions please? Thanks

mikealder · Posted: Fri Feb 20, 2009 4:55 pm Post subject:

Try resetting the 540 then connect it to the PC again - you reset an x40 by pressing and holding the on/ off switch untill the device plays a drum roll and powers back up - you won't lose any settings doing this - Mike

algypan · Posted: Fri Feb 20, 2009 5:23 pm Post subject:

Hi Mike and thanks for the advise it is now working BUT How about this
from the the short time to me posting and your answer I phoned tomtom support spoke to some guy who was more interested in my account than
sorting the problem. He asked where i purchased it from then said send it back to them. I explained that everything is working except for the current problem and I felt that there could not be much wrong but he said well as i only got it today send it back. Thank god for people like you who at least try to help so thanks again mike and thtttt to tomtom

mikealder · Posted: Fri Feb 20, 2009 5:27 pm Post subject:

I would try phoning them back if you know who it was you spoke to - the reset is the most basic advice their CS team should be offering - still its not the first time they have been miles of the mark with a proposed fix.

Glad the problem is resolved though - now do a full back up using Windows Explorer - Mike

algypan · Posted: Fri Feb 20, 2009 6:24 pm Post subject:

DONE Thanks again mike just going to load cameras .

algypan · Posted: Fri Feb 20, 2009 7:00 pm Post subject:

Now I find that it will not navigate it keeps saying no route found and that is with any route that i try navigate verry funny ive not had that before any ideas?

algypan · Posted: Fri Feb 20, 2009 7:45 pm Post subject:

Its OK it thinks my street is a no vehicle lane as i live in a small cul de sack with lanes ajacent i twigged when i tried help and it allowed me to walk to a local poi so i went for a small drive and all was well but i must say i never had that with my 520

Andy_P · Posted: Mon Feb 23, 2009 2:56 am Post subject:

Latest maps have marked a lot more roads as "private" or otherwise not available to vehicles. You can change your road back to normal using MapShare if it is wrong.

algypan · Posted: Mon Feb 23, 2009 8:38 pm Post subject:

Thanks Andy I will do just that I am very Happy with this 540 but the traffic is still not very good i was travelling from chepstow to gloucester yesterday and the road was completely closed at Aylburton but it didnt show on the TomTom. So much for their Live

Andy_P · Posted: Mon Feb 23, 2009 9:40 pm Post subject:

I think they had major problems yesterday....

SQUARE2024 · Lifetime Member Joined: Oct 02, 2005 Posts: 164

mikealder · Posted: Fri Apr 03, 2009 4:13 pm Post subject:

Have a read of the FAQ page which can be found by clicking Here Backing up is #1 on the list, but you might want to take a little time to read some of the others for further information - Mike

uk89camaro · Regular Visitor Joined: Jul 04, 2005 Posts: 113

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