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TomTom940Live - Fuel Prices
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pushandpull
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Joined: Sep 12, 2004
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Location: Heywood, Lancashire

PostPosted: Fri Nov 07, 2008 11:20 am    Post subject: TomTom940Live - Fuel Prices Reply with quote

Everything on my 940 Live is working beautifully except for the Fuel Prices.
Going into TomTomServices/MyServices shows all the Live services and their expiry dates with the exception of Fuel Prices.
Clicking on FuelPrices/Update tells me I need a Live services subscription from TT !
Looking in the Central and European Maps directory shows five "FuelStationEU" files which suggests that Fuel Prices IS installed but is not somehow activated !
Phoned TT to be greeted with, "....ah! another one !"
After a lengthy chat it seems that this is a problem that has come to light on a certain number of 940's and the second-line people are currently investigating it.
Say they will email me the fix when they find it.
Hope it doesn't take them too long as this was one feature I was looking forward to using!
In the meantime, has anybody else experienced this?

…..Ken (Heywood, U.K.)
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Guinness2702
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Joined: Oct 23, 2008
Posts: 156

PostPosted: Fri Nov 07, 2008 1:06 pm    Post subject: Re: TomTom940Live - Fuel Prices Reply with quote

pushandpull wrote:
In the meantime, has anybody else experienced this?


Not quite, but I did find that fuel prices wouldn't work until I'd connected if via home for the first time. After that, the update button will allow me to retrieve prices 'nearby' or 'on route'
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pushandpull
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PostPosted: Fri Nov 07, 2008 2:48 pm    Post subject: Reply with quote

No. Tried that many times.
Loads of other things as well.
Definitely a fault.
TT asked for my configuration (Home/Help/SystemInformation) which also shows Fuel Prices - just doesn't appear to be activated.

…..Ken (Heywood, U.K.)
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DomLof
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PostPosted: Sun Nov 16, 2008 3:21 pm    Post subject: Reply with quote

I'm getting the same thing.

When I try to download the fuel prices using HOME I get :

ERROR: TomTom HOME has fuel prices for a gas station which is not on your map.

No idea whats wrong here.

When I go to Services it says my subscription for fuel is still active.
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DomLof
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PostPosted: Sun Nov 16, 2008 4:16 pm    Post subject: Reply with quote

Somehow I managed to get it to work.

I manually copied the Fuel locations into the Western Europe directory on the 940, deleted all references to Fuel in the download section on the PC, and then updated the fuel prices using HOME.

I think thats what I did any way!
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pushandpull
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PostPosted: Sun Nov 16, 2008 4:39 pm    Post subject: Reply with quote

Well after 9 days I'm still waiting for a fix from TT for my problem.
Can someone tell me what files Should be in the map directory?
I have:-
FuelStationsEU.bmp
FuelStationsEU.fpf
FuelStationsEU.ov2
FuelStationsEU.dct
FuelStationsEU.ver
Also, if you select TTServices/MyServices does Fuel Prices show as a separate item?
The reason I ask is that Fuel Prices are not shown in mine but I noticed the Icon for Traffic Alerts shows as a combined Camera/FuelGuage icon and am wondering if that is correct.

Thanks guys.

…..Ken (Heywood, U.K.)
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Darren
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PostPosted: Sun Nov 16, 2008 5:04 pm    Post subject: Reply with quote

pushandpull wrote:
Well after 9 days I'm still waiting for a fix from TT for my problem.

Join the club, I have the exact same issue.
Quote:
if you select TTServices/MyServices does Fuel Prices show as a separate item?

No although it should. TomTom have not as yet been able to work out why!
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pushandpull
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PostPosted: Sun Nov 16, 2008 5:10 pm    Post subject: Reply with quote

Thanks Darren.
A small crumb of comfort to know I'm not alone in this !

…..Ken (Heywood, U.K.)
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DomLof
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PostPosted: Sun Nov 16, 2008 5:42 pm    Post subject: Reply with quote

pushandpull wrote:
Well after 9 days I'm still waiting for a fix from TT for my problem.
Can someone tell me what files Should be in the map directory?
I have:-
FuelStationsEU.bmp
FuelStationsEU.fpf
FuelStationsEU.ov2
FuelStationsEU.dct
FuelStationsEU.ver
Also, if you select TTServices/MyServices does Fuel Prices show as a separate item?
The reason I ask is that Fuel Prices are not shown in mine but I noticed the Icon for Traffic Alerts shows as a combined Camera/FuelGuage icon and am wondering if that is correct.

Thanks guys.

…..Ken (Heywood, U.K.)


These are the files :

FuelStationsEU.bmp
FuelStationsEU.fpf
FuelStationsEU.ov2
FuelStationsEU.ov2.dct
FuelStationsEU.toc
FuelStationsEUOv2.ver

It also downloaded :

FuelStationsEU.1.fdf
FuelStationsEU.6.fdf
FuelStationsEU.7.fdf
FuelStationsEU.8.fdf
FuelStationsEU.10.fdf
FuelStationsEU.11.fdf
FuelStationsEU.12.fdf
FuelStationsEU.13.fdf

There is a seperate icon in services for Fuel on my 940
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pushandpull
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PostPosted: Sun Nov 16, 2008 5:50 pm    Post subject: Reply with quote

Thanks DomLof
Looks like I'm missing the .toc file as well as the service not being installed.
I assume the .fdf files are the actual prices for different areas you get once updated.

…..Ken (Heywood, U.K.)
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dlpruk
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Joined: Dec 24, 2006
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PostPosted: Fri Nov 21, 2008 1:02 am    Post subject: A fuel price surprise. Reply with quote

I thought I knew every Ultimate diesel pump for miles around me but needed fuel while I was a few miles away so I thought I'd see what my Go540 suggested.

It picked out a BP station I knew didn't. No surprise there then - but it happened to be en route to one I knew did have it so I took a glance as I drove by.

Lo and behold, a banner by the entrance advertising Ultimate, and yes they had it so I filled up.

The surprise came when I commented on the banner to the cashier. They changed the pump on Wednesday, had their first delivery on Thursday morning and made their first sale - to me - on Thursday afternoon.

How the hell the Go540 knew that I can't guess; but full marks to TT!

David
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Darren
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PostPosted: Fri Nov 21, 2008 8:58 am    Post subject: Reply with quote

Darren wrote:
Join the club, I have the exact same issue.
pushandpull wrote:
if you select TTServices/MyServices does Fuel Prices show as a separate item?

No although it should. TomTom have not as yet been able to work out why!

TomTom have fixed my missing Fuel Prices issue. It took them some time to fathom out and needed a factory reset once they'd thrown the right switches at their end but it's now working.

I've fed back my report so hopefully they will be able to pass this through to CS for resolution of yours and others similar issues.
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pushandpull
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Posts: 153
Location: Heywood, Lancashire

PostPosted: Fri Nov 21, 2008 10:03 am    Post subject: Reply with quote

Glad to hear they've fixed it for you Darren. That's encouraging.
Actually I've just received an email from TT asking for a .jpg of my map directory as they think I am missing some files therein.
Good to know they are working on it !
Keeping my fingers crossed.

…..Ken (Heywood, U.K.)
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MrT
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PostPosted: Fri Nov 21, 2008 10:11 am    Post subject: Reply with quote

I frequently get corrupted download fuel files (fuelPricesEU.cab) that download as 1Kb when they should be over 300Kb and I have to delete these from Home and start again.

It keeps asking if I want to report this to TomTom which I do, but I expect it goes into a black hole.
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SunnyUK
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Joined: Nov 02, 2008
Posts: 52

PostPosted: Fri Nov 21, 2008 11:49 am    Post subject: Reply with quote

MrT wrote:
I frequently get corrupted download fuel files (fuelPricesEU.cab) that download as 1Kb when they should be over 300Kb and I have to delete these from Home and start again.

It keeps asking if I want to report this to TomTom which I do, but I expect it goes into a black hole.


I recognise a lot of our troubles, MrT. I wonder if we got 940s from the same production batch...

I've got exactly the same problem, but only intermittently. I press the "report to TomTom" button and then do nothing. Next day when I'm pulling fuel prices, the problem has gone away. A few days later it re-appears.
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