TomTom Live Services Not Working for Me

MrT · Posted: Sat Nov 08, 2008 7:45 am Post subject:

Reinstalling the application made no difference at all for me. It downloads 8.203.9717 which is exactly what was installed before.

Two other odd issues I have noticed:

The unit when used in my bedroom window (to get the TMC signal at home) triggers my external PIR activated lighting.

The unit smells strongly of hot bakelite (shows my age here).

Larok · Regular Visitor Joined: Dec 08, 2006 Posts: 79

Mr T, Sorry to hear that reinstalling the application didn't work for you. Did you use Home to do it?

Mine didn't change the version of the application either, so I assume the reinstall must have replaced a corrupt file of some sort. The bakelite smell I noticed also, but it has gone away after being on for a number of hours.

MrT · Posted: Sun Nov 09, 2008 8:51 am Post subject:

I bought another (yes I am impatient) and it worked straight out of the box.

I even tried copying the contents (except Maps) from the new to the old in case there was some corruption but this is not the problem. I think the unit has some hardware issues as well the way it keeps resetting itself and locking up and getting very hot.

After searching the web and some Dutch forums using Google to translate, it seems these problems have been occurring for some time, particularly with the HD Traffic dongle. The error code 2031 refers to a SIM error. It seems TomTom in Holland are aware of this so it does not seem right that they could not respond to my service request and are "researching" the problem.

The faulty one is going back tomorrow for a refund.
_________________
Drivelux

Larok · Regular Visitor Joined: Dec 08, 2006 Posts: 79

gj Got the right result anyhows, strange reinstalling the application worked for mine and not yours.

SydEx · Occasional Visitor Joined: Aug 21, 2006 Posts: 20

I too had problems with Live services in the installation phase. At one stage, it reported that my safety camera database was not linked to this device, even straight out of the box, with a fresh Home account. This seemed to sort itself out.
The biggest problem I had was that I could not update fuel prices and map updates. Both reported a file access problem. Searching the TomTom site (and even this august forum!), I could not find a solution.
In disgust, I re-booted my PC, and recycled my 540. Lo and behold, it all worked perfectly.
In my humble opinion, TomTom need to let a software expert loose on TT Home, as I suspect much of the problems lies there,

LesP2008 · Posted: Sun Nov 09, 2008 11:50 pm Post subject:

[quote="SydEx"

In my humble opinion, TomTom need to let a software expert loose on TT Home, as I suspect much of the problems lies there,[/quote]

In my opinion TomTom just need to find someone who understands software Laughing

SunnyUK · Occasional Visitor Joined: Nov 02, 2008 Posts: 52

SydEx · Occasional Visitor Joined: Aug 21, 2006 Posts: 20

Sorry. By 'recycling' I merely meant switching off and on again.

SunnyUK · Occasional Visitor Joined: Nov 02, 2008 Posts: 52

Ah... okay. Thanks for the explanation. Sadly I tried this already.

And TomTom's support line is to busy to even get in the queue.

MOAN!

Guinness2702 · Regular Visitor Joined: Oct 23, 2008 Posts: 156

Hmm, this problem (the 2031 message) has just started happening to me today. I've made no changes, and not connected it to home - it just started happening today.

MrT · Posted: Tue Nov 11, 2008 4:25 pm Post subject:

You get confilicting advice from TomTom depending on who you speak to. Today I have been told by email that I had a mixed SIM and needed to do a reset.

I was also told on the phone when I called today to see why the latest map guarantee was not working that there was a software problem on half the x40 range and that could be causing the live problems and it would be shortly fixed in an update. That did not sound right to me.

streetg · Occasional Visitor Joined: May 14, 2006 Posts: 1

I have been speaking to TomTom all week because I purchased a 940 Live which would not connect to the Live services, I must have spoken to half a dozen support staff at TomTom who were unable to fix it. I was even advised to go and replace my device at my retailer, which did not fix the problem.

The last straw was when I was told they had a batch of devices which will not work, they do not know why and do not have any idea when it will be fixed, i then duly took my device back to the store for a full refund. I'm now waiting for some supervisor in TomTom support to authorise the refund of my £7.99 Live payment.

My advise is, don't buy a TomTom Live device until they have ironed out the problems and all the support teams have had some training, they all give very different answers.

Back to the trusty 910 device.

SpeedCam · Posted: Sat Dec 13, 2008 11:56 am Post subject:

Ahhh, MrT I live not too far away from you in Bedford and followed this post and can confirm that I have had exactly the same problems and error messages with my 940. I'm waiting for TomTom to return from their Christmas Party (the reason why the support lines closed early on Friday). I'm not sure what will happen as my unit was shipped directly from TomTom Holland.

mikealder · Posted: Sat Dec 13, 2008 12:10 pm Post subject:

SpeedCam, can you try the following:

Tap the sat strength meter, followed by the version box then the "Network" button.

There will be a SIM ID number on the next page, what are the first four digits? - Mike

SpeedCam · Posted: Sat Dec 13, 2008 12:31 pm Post subject:

Mike, just posted the information to another thread, I discovered that the 3 & 4 digits of the SIM ID are the country code and mine is showing 8944xxxx which seems correct.

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