TTN6 Problem loading maps (Quits after 83%)

[Extremist]

So I've been and bought a brand new legit DVD TomTom Navigator 6 Software & Maps of Western Europe, and have spent the best part of a day trying to get the bloody thing to load!!

The Navigator 6 has been loaded onto the SD card, and then onto my PDA (the ipaq RX3715), using TomTom Home, my PC and ipaq using ActiveSynch. So far so good.

The maps, however, are another story. If I try loading the GB and Ireland, it gets to 37% then all of a sudden the PDA decides to disconnect itself from the Activesynch. Trying to do the complete Western Europe map gets to 83% (after 1 hour 40 minutes), then does the same thing. The Activesynch on the PDA won't start until the PDA has been lifted out of the cradle and put back in again.

Any help sorting this out would be most appreciated, I started trying to do this at 11.40am. It is now 2.15am, the following day, guess what kind of mood I'm in.........

[exportman]

Hi


Have you tried loading the software to you SD card using a card reader.

I do all my updates this way seems to work quicker.

[SpikeyMikey]

Hi,

I'm assuming you're doing this through HOME (The older version, not the newer version which is not compatible with Navigator)

Was the SD card formatted? What size is it? What is your PC set up, XP?

Questions, questions !!
_________________
Mike
TT GO6000 (Europe); iPhone and iPad Pro with iOS TT GO & MyDrive + CamerAlert

[Extremist]

[Extremist]

[Extremist]

Oh Gawd, it gets worse!!

Well, I reformatted the disk, opened the DVD and rather than installing Navigator to the SD card (and then on to the PDA), and then going back to install the maps, I did it in one hit. Success! Well, partially.

Navigator has installed, the map is on the disk, it starts up then tells me it has to be activated. Fair enough, but the device code is different to the one it gave me yesterday.

When I tried to install it yesterday, the very first thing it did was to ask me the product code, I was online, so entered that, then it asked for the device code.
Now here is where I think I screwed up! When I bought the PDA, the previous owner gave me all the disks, codes etc for the Navigator 5 that he let go with the PDA. The SD card was corrupted, therefore no joy reinstalling it on the PDA, and hence me buying TTN6. When I was asked for the device code, I merrily entered the one I'd been given by the previous owner. I'd assumed that the device code was the same, it was the same PDA......now, I'm not so sure, I guess it either generates a device code for each installation, or maybe it's for the SD card, not the PDA. Either way, the device code I have in front of me right now on the PDA is different to the one I had previously.

Of course, now the TomTom website informs me that the product has been activated......aaaaargh!!!! I think I'm going to sleep on this one and ring TT in the morning.

(EDIT : No I won't, they're only open Mon-Fri. Great. I think I should have listened to all the negs about TomTom.......)

[Extremist]

Well, TomTom have told me that re-installing the software shouldn't have changed the Device Code, but seeing as the PDA isn't on their list of compatible hardware, that might be the reason why.

They will re-activate the maps for me, but on the condition that if it screws up again, that's that. Of course, no guarantees that it won't screw up again, and arbitrarily change the device code, so I have a dilemma.

I can chance it that it won't screw up and I'll have happy days of hassle-free use, or it might leave me with £80 odd worth of DVD and maps completely useless.

I seriously wish I hadn't bothered. Once upon a time, when SatNAv first appeared and became accessible to the man in the street, I didn't pay much attention, thinking that, like mobile phones, VCRs, Broadband deals etc etc, things would swirl around for a bit, then the dust would settle and there would be a couple of providers or pieces of equipment that would be the winners, and that it would all become easy to understand for the average retard (like me). I couldn't be more wrong. The more I go into this whole thing, the murkier it becomes, certain firms seem to be in it for the short-term shafting, to get your cash, then, well, they might be your friend, but then again, they might decide that things change. The customer has to simply bend over and spread 'em.

Maybe I just jumped the gun, it perhaps needs another few years for things to become more customer-orientated and, gasp, user-friendly. Rather than casting doubts on whether their service will be at all usable, now or in the future, maybe some firms ought to be trying to make their service more accessible?

Anyway, that's today's rant over, I guess I need to offload this bloody DVD onto some other poor sap, and go back to paper maps, at least I know where I am then (literally!).

A lesson learned, wait till the companies are giving their stuff away to ensure it is the only product people use or think about, rather than when they are trying to restrict and constrain their customers with tougher and tougher security measures that penalise the unfortunate or incompetant (that's me, that one).

[mikealder]

I hope you wern't trying to load maps straight from the DVD to the SD card were you? - this is known to cause problems, a much better (and far more reliable) method is to copy the map files on to the PC's hard drive and then copy them to the memory card - Mike

[Extremist]

That is indeed what I was trying to do, because it was the only option available to me on that TomTom Home thingy. How would I go about copying the files to my PC, if that doesn't reveal me to be a total fool?

Edit: Duh, that doesn't matter now anyway, I finally got the entire Western Europe one onto the SD card, my problem now lies with unlocking it . I can't decide whether to risk it, having been given the option of having no further re-activation codes or support from TomTom, because the PDA is an unsupported device, or just take the easy option and shell out for a newer PDA.
Thing is, how long before that would become incompatible with TT? I'm not going to be rushing to buy a new PDA every couple of years just for the hell of it, I mean, there's absolutely nothing wrong with the RX3715 for the amount of use it's going to get. Throwing £400 on a new toy is a little painful at the mo!

[mikealder]

Try putting the card into a card reader rather than transfering the map data via Active Sync, you will get the option to install the map to the SD card while in a card reader from the Home software, once complete pop the SD card back into the mobile device - Mike

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