mapshare problems friday

mikentl · Posted: Fri Oct 05, 2007 1:55 pm Post subject: mapshare problems friday

Anyone else having probs with mapshare this morning I can download poi's etc but when downloading map updates i get xulrunner problems. I don't think I have done anything to the computer or the 720 from my last update.
Ideas anyone?
_________________
Regards Mike

Hamie · Regular Visitor Joined: Dec 30, 2003 Posts: 177

My TTHome app just exits when trying to download the mapshare updates... I can get POI's, but not map corrections...

I can't seem to raise support questions online today either... Major failure somewhere inside TT?

H

Andy_P · Posted: Fri Oct 05, 2007 3:03 pm Post subject:

Home 2 crashes with xulrunner.exe problem.
Home 1.6 just says "No updates" (when there should be).

#Update - Just tried Home 2 again and it seems OK for me now.

Hamie · Regular Visitor Joined: Dec 30, 2003 Posts: 177

Nope. Mine doesn't give an error... it just exits...

H

DennisN · Posted: Fri Oct 05, 2007 4:33 pm Post subject:

Ouch. Home 2 crashes (XulRunner) and exits.
_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

DennisN · Posted: Fri Oct 05, 2007 4:50 pm Post subject:

Oh strewth!! Now the GO 720 is cycling through startup and shutdown splash screens, over and over and over and simply won't switch off.

I'm having a really bad week. Here goes with the reset button - I hate to think how many times that's been this week! I'll give it another couple of days. Stop it!

_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

mikentl · Posted: Fri Oct 05, 2007 4:54 pm Post subject:

Seems like tomtom website then and not me. I have a copy of home 2 on xp and a vista neither work the xp machine just exits and the vista give a error and the wants closing down. I had this once before and it fixed its-self, lets hope it does again
_________________
Regards Mike

Portsoy · Occasional Visitor Joined: Dec 12, 2005 Posts: 8

Same xulrunner.exe error on a Windows XP Pro SP2 PC with my TomTom Go 720 when trying to down load just the Map Share Map Corrections

Works OK when you take the tick out of the Map Share Map Corrections and just download the POI Corrections

Andy_P · Posted: Fri Oct 05, 2007 7:37 pm Post subject:

Anyone told them yet?

mikentl · Posted: Fri Oct 05, 2007 8:51 pm Post subject:

istinson · Occasional Visitor Joined: Sep 15, 2007 Posts: 16

Here is TT's reply

Dear Mr Stinson,

At present, we do not have any further work around's for this problem. It is currently being addressed and our development team is working on a newer version of the software. WE hope to have this released shortly.

With Best Regards

The TomTom Customer Support Team

Customer (Ian Stinson) 05/10/2007 03.14 PM
Thanks but as stated above I have disabled the bluetooth connection with the phone as well as deleting the paring and neither of these has worked. Have you any further suggestions?

rjgreaves · Occasional Visitor Joined: Apr 07, 2006 Posts: 18

I got this reply from Tomtom:

shaun43uk · Posted: Sun Oct 14, 2007 1:51 pm Post subject:

I just successfully updated my 720 with the mapshare update so it looks like tomtom have fixed this

Mick_1959 · Posted: Sun Oct 14, 2007 3:11 pm Post subject:

Updating must be a hit and miss thing with Mapshare, as I was a happy bunny until today, for until now all was hunky dory with my TT720 and dowloads via Home software.

Today, I have joined the growing band of people experiencing problems downloading mapshare updates.

I am using HOME 2 and got I got my first 'XULrunner.exe' error today when trying to download mapshare updates (earlier updates were succesful although Bluetooth was always enabled).

Ok, so not to be defeated, I follow the recommended advice and disabled Bluetooth. Surprise, surprise - I still get the XULrunner.exe error. Now I try another approach and delete phone pairing and disabled bluetooth,you guessed, no joy.

Again, not to be defeated, I try Home 1.6. and the same result it cannot download any mapshare updates!

Next step, remove HOME software, reboot, reload HOME oftware, reboot. Try Download - Still unable to download Mapshare updates.

And at this point I as I could not think of another step apart from contacting Tom Tom.
_________________
Mick
Go 1005 in need of resuscitation
GO 950 Dead,
GO 920 Dead

mikentl · Posted: Sun Oct 14, 2007 3:42 pm Post subject:

Your right It is a hit and miss affair. When things don't work give TT a day or so, and look in these groups before upsetting you own machine with reloads etc. Often things will right themselves, just keep trying every couple of hours, or untill you read something from one of the members here.
If you have trouble its worth putting a new thread on, as somone will often confirm that the fault is with TT.
_________________
Regards Mike

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