Charging Problems

scomich · Occasional Visitor Joined: Apr 10, 2007 Posts: 8

hi guys new here have had a look about the forums but cant find my problem. Problem is my tomtom 910 will not stay charged and continues to switch itself on and off have tried 2 different windscreen mounts and home cradle still has same problem. Also have reset with paper clip in the small hole which did reset it but still has same problem, also cleaned connectors with pencil rubber very carefully any help would be appreciated. Did take my unit back to Comet where i puchased it on 21/11/06 they were no help just sent me away with phone number for service centre for tomtom somewhere in fife i beleive (i would have thought they would have replaced it there and then as i showed store manager the problem) I contacted tomtom as i work in fife, told them i couldnt afford to be without it for 10 - 21 days and was told this was my only option and was not going to be offered replacement for the duration of the service time involved (is this normal?) My only optoin as far as i see it was to buy a cheaper model for the duration which i have a tomtom 1 maybe a bit premature as i now have found this site and my 910 gets sent to tomtom on friday maybe when they send details on how to do so, If anybody has any ideas before that it would be appreciated as i have read a lot of horror storys about sendin your unit to the service centre as in not gettin the same one back.
p.s the reason i needed a sat nav immediately and cant do without it as i am a courier and travel all over europe once again any help would be welcomed, thanks in advance

entwood · Regular Visitor Joined: Jul 31, 2005 Posts: 117

Easy ..

Go back to Comet and tell them it is under 6 months old so is THEIR problem .. NOT TT's ..

Print this article and take it with you.. if the manager refuses to listen, use your moblie and phone your local trading standards office whilst standing in front of him.

http://www.dti.gov.uk/consumers/fact-sheets/page24700.html

Comet are trying it on, and apparently succeeding, don't let them .. under the act it is the RETAILER who has responsibility.... make them take it.

Smile

Be firm but polite, and don't allow them to browbeat you.

scomich · Occasional Visitor Joined: Apr 10, 2007 Posts: 8

thanks for your quick response Entwood but thie paragraph below concerns me because comet did say they were only an agent if you can shed any light on this i will have plenty of ammunition to hit them with tomorrow with that document and thanks again fo being on the ball appreciated

Quick Facts Pages

Sale of Goods Act Fact Sheet
URN No: 05/1730

Subject: Sale of Goods Act, Faulty Goods.

Relevant or Related Legislation: Sale of Goods Act 1979. Supply of Goods and Services Act 1982. Sale and Supply of Goods Act 1994. The Sale and Supply of Goods to Consumers Regulations 2002.

Key Facts:

• Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).

• Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description.

• Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.

• It is the seller, not the manufacturer, who is responsible if goods do not conform to contract.

• If goods do not conform to contract at the time of sale, purchasers can request their money back "within a reasonable time". (This is not defined and will depend on circumstances)

• For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages (which a court would equate to the cost of a repair or replacement).

• A purchaser who is a consumer, i.e. is not buying in the course of a business, can alternatively request a repair or replacement.

• If repair and replacement are not possible or too costly, then the consumer can seek a partial refund, if they have had some benefit from the good, or a full refund if the fault/s have meant they have enjoyed no benefit

• In general, the onus is on all purchasers to prove the goods did not conform to contract (e.g. was inherently faulty) and should have reasonably lasted until this point in time (i.e. perishable goods do not last for six years).

• If a consumer chooses to request a repair or replacement, then for the first six months after purchase it will be for the retailer to prove the goods did conform to contract (e.g. were not inherently faulty)

• After six months and until the end of the six years, it is for the consumer to prove the lack of conformity.

Frequently Asked Questions (FAQs)

Q1. What is an inherent fault?
Q2. Do I only have rights for 30 [or some other number] days after purchase?
Q3. Do all goods have to last six (or five) years?
Q4. I know I can demand my money back within a "reasonable time" but how long is that?
Q5. After the "reasonable time has passed", what can I do?
Q6. Is it true that I have to complain to the manufacturer?
Q7. Do I have to produce a receipt?
Q8. Can I claim a refund on sale items?
Q9. Must I accept a credit note instead of a refund?
Q10. What can I do to claim damages or if the retailer will not honour my rights?
Q11. The retailer has claimed that a repair is "disproportionately costly" and insists I accept a replacement as an alternative. Must I accept this?
Q12. Neither repair nor replacement are possible. What can I do?
Q13. What will the "reversed burden of proof" mean for the consumer

-------------------------------

Q1. What is an inherent fault?

A fault present at the time of purchase. Examples are:
• an error in design so that a product is manufactured incorrectly
• an error in manufacturing where a faulty component was inserted.
The "fault" may not become apparent immediately but it was there at the time of sale and so the product was not of satisfactory standard.

Q2. Do I only have rights for 30 (or some other figure) days after purchase?

No. Depending on circumstances, you might be too late to have all your money back after this time, but the trader will still be liable for any breaches of contract, such as the goods being faulty. In fact, the trader could be liable to compensate you for up to six years.

Q3. Are all goods supposed to last six (or five) years?

No, that is the limit for bringing a court case in England and Wales (five years from the time of discovery in Scotland's case). An item only needs to last as long as it is reasonable to expect it to, taking into account all the factors. An oil filter would usually not last longer than a year but that would not mean it was unsatisfactory.

Q4. I know I can demand my money back within a "reasonable time" but how long is that?

The law does not specify a precise time as it will vary for most sales contracts as all the factors need to be taken into account to be fair to all sides. The pair of everyday shoes may only have a few days before the period expires but a pair of skis, purchased in a Summer Sale, may be allowed a longer period by a court.

Q5. After the "reasonable time" has passed, what can I do?

You may seek damages, which would be the amount of money necessary to have the goods repaired or replaced. Frequently retailers will themselves offer repair or replacement. But, if you are a consumer (not making the purchase in the course of a business) you have the statutory right to seek a repair or replacement as an alternative to seeking damages.

Q6. Is it true that I have to complain to the manufacturer?

No. You bought the goods from the trader, not the manufacturer, and the trader is liable for any breaches of contract (unless he was acting as the manufacturer's

Oldboy · Posted: Tue Apr 10, 2007 7:53 pm Post subject:

scomich · Occasional Visitor Joined: Apr 10, 2007 Posts: 8

Ok thanks Entwood and Oldboy with the document and your responses and have phoned comet and already hit them with all this info in the doc ument above they r now saying that they will authorise replacement if head office authorises it i will let you know how i get on tomorrow when i go into the shop appreciated and cant believe how quick you guys responded to this brill site and brill info cheers.

scomich · Occasional Visitor Joined: Apr 10, 2007 Posts: 8

Posted: Thu Apr 12, 2007 5:21 am Post subject: No joy

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ok guys after my visit to comet today still no joy, printed the document from dti and took that with me manager wouldn,t even look at it and has told me to go through trading standards if i wish, in other words he dosn,t give a f***k he wouldn,t even phone his head office but did give me there number which was the national call centre. I think i'm flogging a dead horse here and am at a loss. I suppose i'll have to go along with the send it back to tomtom route and risk getting a recon unit not my original, thought i would just let you know how i got on and thanks for the help anyway it was appreciated.
Scott

Back to top

idiot · Regular Visitor Joined: Aug 22, 2005 Posts: 72

http://www.consumerdirect.gov.uk/ take advice then decide.

Andy_P · Posted: Thu Apr 12, 2007 2:22 pm Post subject:

Don't let them get away with it.
As soon as you send it to TomTom, Comet are off the hook...

scomich · Occasional Visitor Joined: Apr 10, 2007 Posts: 8

Right guys heres where i am now made about 20 + phone calls today and asked a manager from comet head office to phone me back which didn't happen i just called them just now and was told they have the right to prove that the unit is not faulty but if it is faulty, they will send it to tomtom for me. The funny thing is they have to send it to tomtom to prove it either is or is not faulty, but point blank refuse to replace the unit. i have contacted my local trading standards office and they are in agreeal with me that comet should replace or supply another unit while my one is in for repair, and should not accept a reconditioned unit which i have been told will be the outcome of this dilema from tomtom themselves. Trading standards have now told me i have to follow protocol by sending a recorded delivery letter to comet giving them 5 - 7 days to remedy or take action on the matter, if they do not do anything within that time Trading Standards have said they can then take action for me.
I think i will go down this route as i am now furious in the way they talk to you and as if you are s**t on there shoe, they just dont care, maybe one of you guys can tell me am i waisting my time and wearing out my phone by calling them or should i take it all the way. Please advise, any response would help me decide i feel i just want to go to the shop and kill one of the shop assistants right now, just the way i feel , Laughing Out Loud

, anyway thanks for all the help you have supplied so far . cheers,

Scott

andydigital44 · Regular Visitor Joined: Mar 29, 2005 Posts: 193

Stick to your guns mate you are doing the right thing. If you don't let them get away with it this time, maybe they wont be so quick to fob people off next time.

If trading standards do end up taking things on for you they should be made aware of telephone call costs and loss of earnings etc, as you should be able to claim this as compensation too.

As for the comment about them having to send the TT back to tomtom to prove its not faulty. Thats ridiculous as its obviously not supposed to loose its charge and constantly switch itself on and off for no reason. They don't need tomtom to tell them that this is a fault, they can see that with there own eye's in the store.

DennisN · Posted: Thu Apr 12, 2007 5:25 pm Post subject:

Please DO take it all the way. Every time Comet get away with this behaviour they draw strength and confidence to do it again.

Two other (threats of) actions might assist - one is stand at their counter and shout your head off so that all their customers can hear. Another is hold up a big placard outside the store saying "Don't buy from Comet" and how they are refusing to deal with the problem in breach of the Sale of Goods Act. If you can afford the paper and ink, print a big bunch of little leaflets and hand them out outside the store. Course, it's easy for me to say this - I live a zillion miles from Fife so I can't even be requested to come and back you up.
_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

scomich · Occasional Visitor Joined: Apr 10, 2007 Posts: 8

O.k ive deciced after a few more phone calls i will follow this through, although i did contact tomtom again and they are advising me to just send it back to them and have now said that i will recieve my own unit back now (someone shed light on that one if any of any you know any better).
My other option which i have just read is to replace the battery myself, but someone enlighten me if it was just a battery problem, when i give it constant power i would think it would stay on but this is not the case still has same problem, or would this be normal if it had a faulty battery because im taking for granted the power still has to pass through the battery, anyway i know replacing the battery myself would totally void any so called warranty (thats a laugh) that existed, but if anybody has any links or info on how to do this i would certainly have a read and consider doing it, Comet + Tomom have had enough of my time and money as far as i am concerned and to be honest although i dont condone piracy should I from now on download all of these new updates maps etc and use the keygen thats posted all over the internet to get future updates for free (probably not) im just a bit p****d off at the whole situation.
Scott

skippy1969 · Posted: Sat Apr 14, 2007 11:06 am Post subject:

I had the same problem with my 510 (it wouldn't hold it's charge or charge up. but when on the windscreen mount green power light would be on but not enough charge in unit to power up.) So i rang tomtom and they were great, they said it was probably a capacitor blown Question

so they posted me a box and packaging to send my unit to them(Scotland) and they fixed it and sent it back to me FREE of charge, and my 510 was over a year old. :D

scomich · Occasional Visitor Joined: Apr 10, 2007 Posts: 8

hi skippy and thanks for the response i was just wondering what was the turn around for the repair to be done from sending it to receiving it back how many days ? The other thing is did you take a note of all serial numbers on outside and internal program numbers, was anything changed just curious.

skippy1969 · Posted: Sat Apr 14, 2007 6:06 pm Post subject:

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