GPSFORLESS

davyb666 · Occasional Visitor Joined: Sep 03, 2005 Posts: 6

Having found out more about GPSFORLESS it came to my knowledge that GPSFORLESS were not just moving but actually went on holiday

Now there is nothing wrong with going on holiday but it would be nice if there were to have stated the truth instead of mis-informing all their potential customers

I understand this is a SMALL company run by husband and wife but it would be more appropriate to state if they were closed as they were not moving but were on holiday.

I have never in all my time seen any company closed for 3 weeks at a time - i shall never touch a company that is dishonest as you would not know what to expect

alFR · Occasional Visitor Joined: Aug 11, 2004 Posts: 27

Tell you what, next time you're off on holiday pop your address up on here and leave us all a note of the dates when you're away. I'm sure no-one would take advantage by popping round and helping themselves to your stuff, eh?

tomo1340 · Posted: Sun Sep 04, 2005 12:33 am Post subject:

Even if they were on holiday, check a few of the posts on this board, they seem to have been in touch with anyone who had a question or problem as soon as they possibly could, and instead of it being a blanket post they took the time to tailor their response to everyone concerned.
I have only used this company twice but from the service I have had I would shop there again and would recommend them and have recommended them on this forum. Please remember that a post like the original post on this thread has the potential to cause harm to someones business, and in my opinion it seems unfair to do this. I have browsed the gpsforless site and have seen the sign. I couldn't give a monkeys anus whether they were moving office, on holiday or even auditioning for the X factor the fact remains, there was a note on the website informing you they were away so they were not trading however service would return to normal at a certain date.
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davyb666 · Occasional Visitor Joined: Sep 03, 2005 Posts: 6

Well its not really the fact that choose to decide to check on posts whilst on holiday - its the principle - Would you choose to shop from ppl that are dishonest. In addition - more generally if you were going on holiday would you tell your friends you were simply moving - i mean its just wrong.
In addition if they said they were moving - why do they still state the same address they had previously on their website.

I understand posts on this website can be harmful but its what this forum is used for 'retailers to buy from or avoid' - you do what the fact dont' you!

Furthermore informing customers to come to pocketgps instead of offering real person to person support whilst on or off holiday is cheeky
and liked mentioned before not really 'customer support' - its merely fobbing them off to another place.

craigdrbys · Regular Visitor Joined: Jan 31, 2005 Posts: 69

Hi davyb666

We can understand if customers were upset that they could not get in touch with us, we hope that we have rectified the problems, but we have not told a lie, The web site has the address that the company is registered to not the address we hold our stock, please feel free to check this out at companies house.
When a customer asks advice on a product we advice them but we also advice them to look at pocketgps forums for an independent review on various products before they purchase, we are not a pushy company we want the best for our customers even if that means they go for a product we do not stock. We believe we offer a good before and after sales service, please feel free to give us a call if you are not satisfied with the product and service you were offered if you purchased from us.

regards Craig & Tracy

www.gpsforless.co.uk

tomo1340 · Posted: Mon Sep 05, 2005 8:58 pm Post subject:

craigdrbys · Regular Visitor Joined: Jan 31, 2005 Posts: 69

Hi tomo1340

Thank you for your support.

regards Craig & Tracy

www.gpsforless.co.uk

JorgenvonStrangle · Posted: Tue Sep 06, 2005 7:31 am Post subject:

I was concerned about what would happen to my refund during their closure
but they have replied promptly before the date stated on the website they would reopen and have refunded my money already, can't say fairer than that and would still use them again Thumbs Up

peterc10 · Posted: Tue Sep 06, 2005 10:01 pm Post subject:

I agree with Tomo1340 and think an apology is in order.

There is a world of difference between complaining about poor service and using the word liar. Calling somebody a liar needs something more than just a hunch. Its called evidence. It also needs confronting them with that evidence and listening to their explanation before going public.

MKontic · Occasional Visitor Joined: Jun 11, 2005 Posts: 19

I too would like to add my support for gpsforless - I and others in my family have spent many £££'s with them and their service (both before and after sales) is second to none. It's just a pity that other companies do not have the same sense of integrity for their customers.

gpsforless - keep up the good work... I for one will remain a customer.

delboy102 · Occasional Visitor Joined: Jul 16, 2005 Posts: 45

Same here, no hesitation in recommending them or buying from them again.

craigdrbys · Regular Visitor Joined: Jan 31, 2005 Posts: 69

Hi all

We would like to thank all the posts above (except one) for the kind words and support. we really appreciate.

regards Craig & Tracy

www.gpsforless.co.uk Cheers!

peterc10 · Posted: Wed Sep 07, 2005 7:20 pm Post subject:

I notice the heading for this post has been changed - the word "Liars" has been removed.

Was that done by the moderator or is that as close as we are going to get to an apology??

craigdrbys · Regular Visitor Joined: Jan 31, 2005 Posts: 69

Hi peterc10

We had noticed that the word Liars had been removed, We do not think we will get an appology, we do not believe the person was one of our customers. Thank you for your support.

regards Craig & Tracy

www.gpsforless.co.uk

Darren · Posted: Wed Sep 07, 2005 7:54 pm Post subject:

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