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Origin B2 Solo

 
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appledell
Occasional Visitor


Joined: Oct 21, 2004
Posts: 7

PostPosted: Thu Mar 31, 2005 11:21 am    Post subject: Origin B2 Solo Reply with quote

Just to let everyone know about customer service at origin!!!

I ordered a solo from one of their authorised agents nearly 3 weeks ago. They initialy despatched a origin B2 (not solo) They have taken over a week to despatch a solo cradle (and it still has not arrived!!)

I am seriously thinking of cancelling the order - If they cant be bothered, why should I?

Any one else had shoddy service from them?
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SimonB
Regular Visitor


Joined: 28/01/2003 13:45:50
Posts: 67
Location: United Kingdom

PostPosted: Wed Apr 06, 2005 9:14 am    Post subject: Reply with quote

Their support is generally very good - I asked for some new magnets for my Origin B2 and they arrived within a couple of days. My original Origin Blue i did go faulty, it was sent back to Origin, replaced within a couple of days.

They also credited some additional subscription time to my account to compensate for the carriage costs of sending the unit back. Couldn't complain in the slightest!

(Also I'm yet to find a single product with as good a database as Origin's! - but you do pay for it.)
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clivers
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Joined: 03/07/2003 09:14:39
Posts: 185
Location: Portsmouth, Hampshire, UK.

PostPosted: Wed Apr 06, 2005 12:00 pm    Post subject: Reply with quote

i certainly would not deal with them again. after problems with the original origin unit. turned out it was secondhand when the free subscription ended early. volume very quiet and power connector was always dodgy.
always repaired and never replaced.
its now in a box doing nothing and i use a road angel.
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, Tomtom GO V5 Classic, Road Angel Classic.
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