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Maps Disappeared GO 5000

 
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perthroad
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Joined: Aug 12, 2016
Posts: 19

PostPosted: Sun Mar 20, 2022 9:36 pm    Post subject: Maps Disappeared GO 5000 Reply with quote

Evening,

Updating my GO 5000 tonight and the maps disappeared! Tried everything on the "chat thing" nothing.

I've lost Traffic, Speed Cameras and Maps. It says download a map or buy a new one!!

So the thing is not working!

Any advice gratefully received.

ATVB


Alan Mac
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perthroad
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Joined: Aug 12, 2016
Posts: 19

PostPosted: Mon Mar 21, 2022 9:44 pm    Post subject: Re: Maps Disappeared GO 5000 Reply with quote

perthroad wrote:
Evening,

Updating my GO 5000 tonight and the maps disappeared! Tried everything on the "chat thing" nothing.

I've lost Traffic, Speed Cameras and Maps. It says download a map or buy a new one!!

So the thing is not working!

Any advice gratefully received.

ATVB


Alan Mac


Tried the Tom Tom Fix and it doesn't work. I've searched everywhere for a technical support phone number, no joy. I thought, I bought it from Halfords so I rang them for a Support Number. They struggled but fair play, they came back with a phone number. It don't work either! After a lot of Robot stuff, I eventually got a message, would i like to e mail a support member of staff? yes please. They came back to say they would be in touch. No way of working out what e mail address I sent this request to. Its like Secret Squirrel.

Was looking at the new Tom Toms, they seem to not need a Computer. I need the live traffic and was lost without it today. The My Drive seems more difficult than Tom Tom Home? Will keep you posted.
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Kremmen
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Joined: Mar 03, 2006
Posts: 6736
Location: West London & Reading

PostPosted: Tue Mar 22, 2022 5:36 am    Post subject: Reply with quote

When I was researching TomTom last year I noted that some support staff frequent their user forum so worth posting on there.

What put me off TT at that time was the number of posts asking for their account to be reactivated.
My understanding was that the SatNav became dumb if your account for any reason fails.
_________________
Satnav:
Garmin DS61 LMT-D (In the car)
Garmin 2599 LMT-D (Indoor test rig)
DashCam:
Viofo A119 V3
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Oldboy
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Joined: Dec 08, 2004
Posts: 10632
Location: Suffolk, UK

PostPosted: Tue Mar 22, 2022 7:56 am    Post subject: Re: Maps Disappeared GO 5000 Reply with quote

perthroad wrote:
They struggled but fair play, they came back with a phone number. It don't work either!
TT Support used to be contacted on 02079 490 134. I don't know if it is still active.
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Richard

TT 910 V7.903 (9183/081205) OS:2344
Europe version 1045.10005
TT Via 135 App 12.075
Western Europe v1095
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perthroad
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Joined: Aug 12, 2016
Posts: 19

PostPosted: Tue Mar 22, 2022 11:09 am    Post subject: Reply with quote

Kremmen wrote:
When I was researching TomTom last year I noted that some support staff frequent their user forum so worth posting on there.

What put me off TT at that time was the number of posts asking for their account to be reactivated.
My understanding was that the SatNav became dumb if your account for any reason fails.


Thanks for the reply
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perthroad
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Joined: Aug 12, 2016
Posts: 19

PostPosted: Tue Mar 22, 2022 5:49 pm    Post subject: Reply with quote

Thanks for all the replies and help offered. I tried the phone number disconnected. I was waiting for an e mail back from TT so i took your advice & posted on the Forum.

I got replies and they have e mailed me with some Maps.

I have just downloaded them and everything seems to have come back including My Places, so happy days & thanks once again all!


ATVB



Alan
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