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TOMTOM XL Recognised as Internal Device
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ikhlaq786
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Joined: Feb 28, 2006
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PostPosted: Sun Nov 20, 2016 8:40 pm    Post subject: TOMTOM XL Recognised as Internal Device Reply with quote

My TOMTOM XL is now recognised as an Internal Device and not a TOMTOM, it also does not support latest Map Updates. I can only get the shared updates. I am really annoyed and have contacted TOMTOM but there customer service was atrocious. Also as I have left my previous place of employment the email I set the TT up on they will not talk to me through my new e-mail. Please help me. Thank you in advance.
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justbrowsing
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PostPosted: Sun Nov 20, 2016 8:56 pm    Post subject: Re: TOMTOM XL Recognised as Internal Device Reply with quote

ikhlaq786 wrote:
My TOMTOM XL is now recognised as an Internal Device and not a TOMTOM, it also does not support latest Map Updates. I can only get the shared updates. I am really annoyed and have contacted TOMTOM but there customer service was atrocious. Also as I have left my previous place of employment the email I set the TT up on they will not talk to me through my new e-mail. Please help me. Thank you in advance.


Read & weep as they say https://uk.support.tomtom.com/app/topic/name/end-of-life

Basically TT have dumped you/your device!

You could try calling their "support" number:-
United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m
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ikhlaq786
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PostPosted: Sun Nov 20, 2016 8:59 pm    Post subject: Reply with quote

That is so poor, I have been a lifelong TT fan and now seriously think that Garmin is the way ahead.
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justbrowsing
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PostPosted: Sun Nov 20, 2016 9:22 pm    Post subject: Reply with quote

ikhlaq786 wrote:
That is so poor, I have been a lifelong TT fan and now seriously think that Garmin is the way ahead.


You and MANY others too!
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Oldboy
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PostPosted: Sun Nov 20, 2016 9:41 pm    Post subject: Reply with quote

If you can still Login with the old email address, Click on Account - Account details and choose 'Change Username'. You should be able to put your new email address there.

https://www.tomtom.com/en_gb/

I haven't done it lately, so hope it still works as before.
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TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120
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ikhlaq786
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PostPosted: Mon Nov 21, 2016 8:14 am    Post subject: Reply with quote

Oldboy wrote:
If you can still Login with the old email address, Click on Account - Account details and choose 'Change Username'. You should be able to put your new email address there.

https://www.tomtom.com/en_gb/

I haven't done it lately, so hope it still works as before.

Thank you, but the annoying thing is that they just don't support the TT anymore. So much for maps for life.
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M8TJT
The Other Tired Old Man
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PostPosted: Mon Nov 21, 2016 8:49 am    Post subject: Reply with quote

But life is not your life. It's the life off the TT and TT have decreed that your device is no longer alive.
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Kremmen
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PostPosted: Mon Nov 21, 2016 9:37 am    Post subject: Reply with quote

Sadly this is written into Win10 as well. Once Win10 decrees your PC is outdated it will refuse to work - allegedly.

TT increasing sales ploy ?
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justbrowsing
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PostPosted: Mon Nov 21, 2016 9:52 am    Post subject: Reply with quote

Kremmen wrote:
TT increasing sales ploy ?


EXACTLY!
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JockTamsonsBairn
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PostPosted: Mon Nov 21, 2016 10:59 pm    Post subject: Reply with quote

Kremmen wrote:
TT increasing sales ploy ?

TT increasing sales of Garmin devices ploy?
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Kremmen
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PostPosted: Tue Nov 22, 2016 6:36 am    Post subject: Reply with quote

I doubt whether in the grand scheme it makes much difference to TT. The third party camera users are probably a very small % and most will just buy a newer TT.

It's just us in the know that realise how out of date the TT cameras can be.

I don't know if TT's traffic range is still crippled. I remember the posts about it not showing traffic conditions over 100 miles away so you couldn't make a proper routeing decision on longer journeys.
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ikhlaq786
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PostPosted: Sat Nov 26, 2016 8:43 pm    Post subject: Reply with quote

My TT actually updated all the latest maps today, yet it is still recognised an internal device. So all in all I will wait for it to completely die or when TT stop updating the main map before I buy another TT.
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Kremmen
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PostPosted: Sun Nov 27, 2016 7:10 am    Post subject: Reply with quote

"Buy another TT" even though you won't be able to use the PGPSW camera database Shocked
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ikhlaq786
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PostPosted: Thu Dec 01, 2016 10:08 pm    Post subject: Reply with quote

The problem is Garmin does not seem to as good as TomTom. I have been a loyal PocketGps member for a long long time and if I have to move on it will be a shame. But I am hoping TT sees the light.
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M8TJT
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PostPosted: Fri Dec 02, 2016 1:03 am    Post subject: Reply with quote

That's extremely unlikely.
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