Traffic problems after Version 5.20 update

Allan_whoops · Frequent Visitor Joined: Feb 18, 2006 Posts: 369

Subject to the Mods approval, it would be interesting to know if anyone else has this problem. I know that CAA_1005073406 has the same issue, namely:-

I updated my 2598lmt-d to 5.20 using garmin express, on update my digital traffic receiver cable in car would no longer work with a message on screen ' the connected power cable is not compatible with traffic' even though it worked fine before update.

I checked the power cable etc. and it still doesn't work.

Kremmen · Posted: Sun Jan 10, 2016 12:07 pm Post subject:

I know my 2599 doesn't have this issue but I don't think that that is under the 5.20 version.

I'll check my 2597 tomorrow morning.

Edit: Checked 2597 on 5.20 and it's fine. Wonder what else could have got in the way?
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Satnav:
Garmin 2599 LMT-D (Indoor test rig)
DashCam:
Viofo A119 V3
Car Average MPG :

M8TJT · Posted: Sun Jan 10, 2016 3:08 pm Post subject:

My 2569 still shows the traffic power cable as OK after the update.

Kremmen · Posted: Sun Jan 10, 2016 5:46 pm Post subject:

There are different firmware versions for different models it seems.

After checking my 2599 is on 8.20 but the 2597 is on 5.20

I wonder if the affected units are looking for a GTM style cable instead of a TA cable?
_________________
Satnav:
Garmin 2599 LMT-D (Indoor test rig)
DashCam:
Viofo A119 V3
Car Average MPG :

M8TJT · Posted: Sun Jan 10, 2016 7:35 pm Post subject:

S/W on my 2569LMT-D is 8.2

sussamb · Posted: Sun Jan 10, 2016 11:55 pm Post subject:

Those ending in 9 should be on 8.20, those in 7 and 8 on 5.20, although some later models ending in 8, and possibly 7, are also on 8.20.
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Where there's a will ... there's a way.

beefcarrot · Occasional Visitor Joined: Oct 23, 2009 Posts: 7

I was coming on here to report the exact same problem. I updated my 2598 to version 5.20 and have now lost my traffic reception. Typically, on a day when there was chaos in my area!

Allan_whoops · Frequent Visitor Joined: Feb 18, 2006 Posts: 369

I went back to 5.10 and traffic now works fine. I've raised a support ticket with Garmin and they have asked for Garmin Express Logs and GarminDevice.xml.

I also told them that it works after reverting to 5.10.

Maybe anyone else affected should do the same.

Chinster1957 · Occasional Visitor Joined: Dec 18, 2008 Posts: 31

Can anyone tell me how to revert back to 5.1 please?

sussamb · Posted: Wed Jan 13, 2016 1:18 pm Post subject:

You need a copy of a previous gupdate.gcd which then needs to be placed in the .system folder of your nuvi. When you switch on you'll be warned you're reverting, accept yes.
_________________
Where there's a will ... there's a way.

Chinster1957 · Occasional Visitor Joined: Dec 18, 2008 Posts: 31

Thank you. Anyway I thought I would try something before restoring back. I have just reset the user data on the device and Traffic is now working with version 5.20.

Hope this helps others.

Allan_whoops · Frequent Visitor Joined: Feb 18, 2006 Posts: 369

That's interesting because I did a master reset before using mine and traffic didn't work.

Chinster1957 · Occasional Visitor Joined: Dec 18, 2008 Posts: 31

Sorry. I should have made it clear that I have the 3598 model. When I first put 5.20 on I also had the message about the cable. Clearing User Data on the device has fixed the problem for me but I guess other models may be affected differently.

Chinster1957 · Occasional Visitor Joined: Dec 18, 2008 Posts: 31

Duplicate post.

sussamb · Posted: Thu Jan 14, 2016 9:35 am Post subject:

Apparently Garmin have agreed that it is a software issue with 5.20 and will issue an update to resolve it. What's strange is that it only seems to affect some users, and in some cases it's resolved after a master reset.

If you haven't updated I'd advise waiting until 5.30 or whatever.
_________________
Where there's a will ... there's a way.

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