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Garmin Nuvi 2699LMT-d
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SamIOW
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PostPosted: Mon Nov 09, 2015 4:38 pm    Post subject: Reply with quote

sussamb wrote:
Will be interesting to hear what the eventual outcome is. I assume since you refer to a bad batch you've had them replaced by the same retailer each time?

Again in all my time using Garmins and being involved in numerous Garmin forums, including their own, I've never heard of an issue like yours with so many apparently faulty units.

Please keep us posted.




I have been talking to garmin this morning and they now seem to think that it must be software problem, I have had to send them

GarminDevice.XML.
System\Diag\Shutdowns
screenshot of the 'About' page from my device.

Just seems really weird to me. but seems the most logical explanation?
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SamIOW
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PostPosted: Mon Nov 09, 2015 4:43 pm    Post subject: Reply with quote

Allan_whoops wrote:
Bizarrely some sockets are deeper than others or the plugs are shorter, one of the two. I had this problem with something else where the end contact would jiggle around as the car moved causing the power to go off.

Maplin do cheap 1 to 2 plug to sockets and I found that solved the problem.


I do have a extension socket with 2 sockets and 2 usb, which when I plugged in garmin supplied USB cable it worked fine, BUT it does not work with the cigarette socket lead which has the built in aerial .
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Kremmen
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PostPosted: Mon Nov 09, 2015 5:22 pm    Post subject: Reply with quote

From your last statement I assume that you're not running the unit with the fag socket TA cable but the USB cable?

If so that may, more than likely, be your issue.

The Garmin, via USB, can't decide whether it's plugged into a PC or a car.

I had a similar issue many years ago with a Garmin 50 where it would flick between the map screen and the 'computer connected' screen.

I thought by using USB I could use a shorter, neater cable.
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sussamb
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PostPosted: Mon Nov 09, 2015 5:29 pm    Post subject: Reply with quote

Agreed. Nuvis are meant to use the supplied power cable, not a USB cable, when being used to navigate.
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SamIOW
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PostPosted: Mon Nov 09, 2015 9:01 pm    Post subject: Reply with quote

Kremmen wrote:
From your last statement I assume that you're not running the unit with the fag socket TA cable but the USB cable?

If so that may, more than likely, be your issue.

The Garmin, via USB, can't decide whether it's plugged into a PC or a car.

I had a similar issue many years ago with a Garmin 50 where it would flick between the map screen and the 'computer connected' screen.

I thought by using USB I could use a shorter, neater cable.


NO, as stated in my original post I only used the USB lead because when using the cigarette socket lead it kept shutting down, So hence the need to use the Usb Lead, I did know that the usb was not meant for main use on the Garmin as the Traffic does not work because it has a built in aerial !!!!
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Kremmen
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PostPosted: Tue Nov 10, 2015 6:09 am    Post subject: Reply with quote

Smile

I wasn't accusing, it was just something I picked up on.

Very strange indeed. As a test have you tried operating it with no power lead? I'm not sure what the battery life is but given how quickly it shows problems maybe something to try?

Assuming it doesn't go to sleep.
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SamIOW
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PostPosted: Tue Nov 10, 2015 9:18 am    Post subject: Reply with quote

Kremmen wrote:
Smile

I wasn't accusing, it was just something I picked up on.

Very strange indeed. As a test have you tried operating it with no power lead? I'm not sure what the battery life is but given how quickly it shows problems maybe something to try?

Assuming it doesn't go to sleep.


Very Happy I realise that, Smile Thanks for all your comments though, and yes it seems to be ok without any power cable plugged in, so to my mind it is definitely a lead issue . although I haven't tried it for the batteries life?

Hopefully I will get some news from Garmin by the end of the week.
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Kremmen
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PostPosted: Tue Nov 10, 2015 10:30 am    Post subject: Reply with quote

My Honda has deep power sockets. I Have a few USB ciggy socket adapters, some work, some don't for exactly the same depth reason.

I've semi-hardwired my Garmin by wiring in a female power socket to the fusebox. The female socket isn't as deep as the centre console ones so isn't causing issues.
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SamIOW
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PostPosted: Tue Nov 10, 2015 9:13 pm    Post subject: Reply with quote

Apparently they have this problem with other models which they have sorted out with a software update which I already have. They didn't know about the 2699 until my problems, I was also told that on other models if you saved your route to your favourites it seems to work fine, ( I haven't tried this yet )
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sussamb
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PostPosted: Tue Nov 10, 2015 9:28 pm    Post subject: Reply with quote

Routes aren't saved to favourites, in fact you can't save routes on that model as it uses trips. Trips are saved in the Trip Planner app. So what you've been told is confusing.

I've not heard of your issue with any Garmin model, not on any forum. Can you recall exactly what they said?
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SamIOW
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PostPosted: Tue Nov 10, 2015 9:38 pm    Post subject: Reply with quote

sussamb wrote:
Routes aren't saved to favourites, in fact you can't save routes on that model as it uses trips. Trips are saved in the Trip Planner app. So what you've been told is confusing.

I've not heard of your issue with any Garmin model, not on any forum. Can you recall exactly what they said?


Yes exactly as I said that they have had similar problem with shutting down with various models , I can't remember what models though as I wasn't taking much notice only the fact that it was happening, Oh S**t regarding saving trips though.
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BritBrat
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PostPosted: Thu Nov 12, 2015 11:21 am    Post subject: Reply with quote

I get something similar, mine works fine on the Garmin supplied power adapter but will not run on battery or USB for any length of time.

Is this normal?
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sussamb
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PostPosted: Thu Nov 12, 2015 2:03 pm    Post subject: Reply with quote

Perfectly normal. Battery life varies but you should get an hour or so. The USB cable is meant for charging and connection to PC, not for operating the device.
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SamIOW
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PostPosted: Thu Nov 12, 2015 10:24 pm    Post subject: Reply with quote

sussamb wrote:
Perfectly normal. Battery life varies but you should get an hour or so. The USB cable is meant for charging and connection to PC, not for operating the device.


But you can use it for charging up the battery , which then enables you to run the satnav whilst it is charging. otherwise I would never be able to use it for journeys longer then 1-2 hours.
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sussamb
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PostPosted: Fri Nov 13, 2015 12:16 am    Post subject: Reply with quote

The standard power cable is meant to do that, I know you have an issue with yours but most don't and using the USB cable isn't best advice Smile
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