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marksfish
Pocket GPS Verifier
Joined: Jun 25, 2005
Posts: 802
Location: Sandy, Bedfordshire
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 Posted: Tue May 12, 2015 3:23 pm Post subject: Crash notifications are bouncing |
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I have sent crash reports the last couple of days, but I get a email back with the following:
| Quote: | Unfortunately, this email address is an unmonitored mailbox which is unable to receive replies. We're happy to help you with any support questions or concerns you may have.
For account and subscription related issues, please do not reply to this message. Instead please submit a support ticket via our helpdesk here [links to www.pocketgpsworld.com/support.php.].
Direct link:
http://www.pocketgpsworld.com/support.php
For faster service, please supply your user-name and any other relevant information. |
Not sure what address it goes to as I have accidentally deleted the mail, so can't get the headers, but I imagine it is whatever the address was that was coded into the programme originally.
Mark
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Garmin Drivesmart 51 LMT-D Europe |
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Kremmen
Pocket GPS Verifier
Joined: Mar 03, 2006
Posts: 7040
Location: Reading
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| Posted: Tue May 12, 2015 4:26 pm Post subject: |
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I sent some well over a year ago now and nothing. I suspect CamerAlert is now 'as is'.
_________________
Satnav:
Garmin 2599 LMT-D (Indoor test rig)
DashCam:
Viofo A119 V3
Car Average MPG :
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marksfish
Pocket GPS Verifier
Joined: Jun 25, 2005
Posts: 802
Location: Sandy, Bedfordshire
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| Posted: Tue May 12, 2015 4:36 pm Post subject: |
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Problem is, when the app crashes, upon restart you are asked if you want to send a report. I have had no issues since moving from S2 to S4 until recently. Two crashes in 2 days. I have seen a copy of the sent email and it is going to support@
Mark
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Garmin Drivesmart 51 LMT-D Europe |
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Kremmen
Pocket GPS Verifier
Joined: Mar 03, 2006
Posts: 7040
Location: Reading
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| Posted: Tue May 12, 2015 6:27 pm Post subject: |
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In my case I think it was due to overheating as the phone was considerably hotter than normal during CamerAlert usage.
After some looking around I found other similar issues with metal case phones as they don't dissipate the heat as well as plastic.
Back to Garmin with non directional cameras being the only drawback.
_________________
Satnav:
Garmin 2599 LMT-D (Indoor test rig)
DashCam:
Viofo A119 V3
Car Average MPG :
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MaFt
Pocket GPS Staff
Joined: Aug 31, 2005
Posts: 15135
Location: Bradford, West Yorkshire
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| Posted: Tue May 12, 2015 11:17 pm Post subject: |
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We DO get the crash reports - they are filtered out on the server. However, because we use the same address as the old support stuff it also sends out the auto-responder...
MaFt |
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CAA_0430143756
Occasional Visitor
Joined: Apr 30, 2015
Posts: 3
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| Posted: Wed Jun 10, 2015 12:39 pm Post subject: |
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| Are the reports helpful though? Does the app get updated with fixes? |
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marksfish
Pocket GPS Verifier
Joined: Jun 25, 2005
Posts: 802
Location: Sandy, Bedfordshire
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| Posted: Wed Jun 10, 2015 5:46 pm Post subject: |
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No. Android app hasn't been updated for as long as I can remember, although iPhone users did get a re- vamp last year IIRC.
Mark
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Garmin Drivesmart 51 LMT-D Europe |
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Kremmen
Pocket GPS Verifier
Joined: Mar 03, 2006
Posts: 7040
Location: Reading
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| Posted: Thu Jun 11, 2015 5:04 am Post subject: |
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I'm still waiting for analysis of my crash logs from about a year ago now.
No problem though as I'm back with the PND.
_________________
Satnav:
Garmin 2599 LMT-D (Indoor test rig)
DashCam:
Viofo A119 V3
Car Average MPG :
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