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My TomTom & TomTom Home

 
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homeroute
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Joined: Oct 19, 2007
Posts: 3
Location: Portchester, Hampshire, UK

PostPosted: Mon Dec 26, 2011 12:40 pm    Post subject: My TomTom & TomTom Home Reply with quote

Hello,

I have just bought a TomTom Live 1005. I also still have my TomTom GO 910

I connected my new TomTom to the PC and connected to My TomTom, logging in with my original account that was for my Go 910.
It advised my that my Go 910 was linked to this account and would I like to link my 1005. I took that option and now it keeps advising me I have new items but these are for my 910 amd not 1005. I have only just read that you can only have one device linked to an account.

I have created another account for my 910 but would like to stop my 1005 account from referencing items for my 910.

Any advice or guidenece would be most welcome and appreciated.

Phil.
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DennisN
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Joined: Feb 27, 2006
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PostPosted: Mon Dec 26, 2011 4:24 pm    Post subject: Reply with quote

Oops. Or in other words, ooooooops!!

You need to recover from this by getting your 910 back onto the account it had before. Logically it would mean a fair bit of fiddling to juggle it.

I think, however, that your best bet would be to ring TomTom to get them to sort it out for you from their end, because you need the 910 stuff for that device (and probably some of it won't work for the 1005 anyway).

TomTom's phone number is in my signature but they may not be working tomorrow. Give it a try anyway.
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If it tastes good - it's fattening.

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homeroute
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Joined: Oct 19, 2007
Posts: 3
Location: Portchester, Hampshire, UK

PostPosted: Tue Dec 27, 2011 12:56 pm    Post subject: Reply with quote

Hi DennisN

Thanks for your fast reply.

I contacted TomTom via their live chat feature.
The soution they offered was to ignore any new items / updates offered for the 910 or create a new account for the 1005.
I have already created a new account for the 910.

I think, as you suggested, I'll ring or email TomTom on this issue.

Regards,

Phil.
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DennisN
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PostPosted: Tue Dec 27, 2011 1:38 pm    Post subject: Reply with quote

When you ring them, be sure before you start just what you are aiming for, so that you can pursue it single mindedly.

May I suggest what you want is...

a) the 1005 to be registered and have whatever benefits it comes with (isn't that the Latest Map Guarantee and free Live Services for a period? or something). Incidentally, the current latest is map v880, make sure you have/get that one.

b) the 910 to have whatever benefits registered to it that you had before you chopped the registration off - did you have Map update Service or GPRS Traffic or anything?
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Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!
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homeroute
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Joined: Oct 19, 2007
Posts: 3
Location: Portchester, Hampshire, UK

PostPosted: Wed Dec 28, 2011 8:36 pm    Post subject: Reply with quote

Thanks DennisN

I do have the latest Map on the 1005 and all seems to be well using the new account I created and linked the 1005 to.

However, I will do as you suggest and ring them, giving them the whole scenario.

Regards,

Phil.
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1304
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Joined: Jan 08, 2008
Posts: 105
Location: Doncaster

PostPosted: Sat Apr 14, 2012 2:06 pm    Post subject: Reply with quote

On the subject of My TomTom and TomTom home, can someone enlighten me as to the difference betwen the two. I run my 520 and xxl on TT home and have only just learned about My TT. Is there alot of benifits or is it just another name for Home.
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DennisN
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PostPosted: Sat Apr 14, 2012 7:36 pm    Post subject: Reply with quote

MyTomTom is not for your devices, it's for the latest models. According to some people, it's even worse than Home!
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Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!
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1304
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PostPosted: Sat Apr 14, 2012 11:16 pm    Post subject: Reply with quote

OK, Thanks.
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Andy_P
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Joined: Jun 04, 2005
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Location: West and Southwest London

PostPosted: Mon Apr 16, 2012 1:54 am    Post subject: Reply with quote

DennisN wrote:
.... Incidentally, the current latest is map v880, make sure you have/get that one.


Current maps are v885 now. Smile
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DennisN
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PostPosted: Mon Apr 16, 2012 7:47 am    Post subject: Reply with quote

Andy_P wrote:
DennisN wrote:
.... Incidentally, the current latest is map v880, make sure you have/get that one.


Current maps are v885 now. Smile

And for the benefit of anyone reading this thread in three and a half months' time, TomTom are these days issuing 'new' maps every three months, so v885 will not be the latest map then. Smile
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