Viamichelin X960 New Edition

bryanspink · Occasional Visitor Joined: Oct 26, 2007 Posts: 9

Still not managed to get it to work and no phone call as yet. I did receive an email saying they had tried to contact so I resent them my phone no.

Just a thought.
Is it possible that the problem is caused by the USB port not supplying enough power?

Bryan

Deepfour · Posted: Tue Oct 30, 2007 9:40 pm Post subject:

Hi Bryan, I will chase up Tech Support for you. If the device is charging under USB then this shouldnt be an issue.....you can tell its charging if the orange light is on.

Cheers

Stu....
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Keep your eyes open in 2009 for a new way to share and swap files......Leyio!

davemarshall · Lifetime Member Joined: Oct 14, 2005 Posts: 3

I have had the same problem using Vista Home Premium Edition just runs for ages and then says cant find mobile device. The only difference I don't use any phones with my PC. I phoned VM and a very nice lady said she would send me an email on how to resolve it but I never received it. This is a new model so I don't see why it should have problems with Vista.

What really annoys me is part of its selling point is how it ties up with your PC as a stand alone its rather good but what use is it without the ability to connect easily.I have have spent around 4 hours just trying to get the software to install it should take at most 10 minutes.

It does open up windows mobile device centre but refuses the last stages of installing the Michelin software.I think I might try and return it as unfit for the purpose for which it was intended.

At last I solved the problem I tried it the opposite way round plugged in the Michelin and then installed the software it worked perfectly and took about 5 minutes instead of hours. It now opens the software and finds the device. hope this helps

Thought I had it sorted but it only connected once now it wont connect at all

14th November had to reinstall Vista nothing to do with the Satnav but still wont recognise the device I bought this because of its PC capabilities and am really disappointed. I had a Garmin I3 before not a bit of bother. I still have heard nothing back from Michelin.So much for the free safety camera database which I cant download or use my own POI's.To say the least I am not happy I have spent at least 10 hours on it @ say £10 per hour I have spent as much time on it as it cost to buy.

Michelin got back to me ended up a vista problem went into device manager put in there new driver and all OK still cant download Speed Camera database still says August.But the help I got from them was clear and easy to understand

Finally got on to website properly connected and told me SD card needed restore tried and tried no luck so have taken it back to Maplins to see if they can sort it

A laugh a minute received a brand new replacement and guess what I cant get it to talk to my PC but to be fair as a standalone its really good.

But looking I find it no mention about trashing cards with Vista on Michelin's website.Is this a problem they are keeping quiet.

Dave

bryanspink · Occasional Visitor Joined: Oct 26, 2007 Posts: 9

Hi!
The (very helpful) Frenchman phoned this afternoon and whispered sweet nothings for 68 minutes but I still can't get it to work. Next step is to try it on a newer PC and possibly reload Windows on mine.
Bryan

bryanspink · Occasional Visitor Joined: Oct 26, 2007 Posts: 9

Latest Update

I've just tried the install on a fairly new PC running Vista and it worked.
So my next step is to start the long process of reinstalling Windows XP on my machine and see if that cures my problem.

Bryan

Deepfour · Posted: Sat Nov 03, 2007 5:16 pm Post subject:

Gentlemen

Points noted and I will speak to Tech Services on Monday and get the Vista issues looked into,

Cheers

Stu
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Leyio = Share anywhere anytime!

www.leyio.com

Keep your eyes open in 2009 for a new way to share and swap files......Leyio!

jonandmarkuk · Posted: Sat Nov 03, 2007 5:48 pm Post subject:

Vista looks very nice but is full of weird bugs. I got into a big argument with ATI tech support when I couldn't get the driver to install and they said find the fix yourself Twisted Evil

Anyway my point is at the moment Vista is still a new product itself and has loads of bugs which Microsoft need to fix, I think a lot of issues are down to some of the over zealous "security" features. I suspect for some reason the confirmation box isn't appearing for you to allow a config change to the system as that's what seems to happen with my graphics card and Vista will just refuse to have anything to do with the card.

Bit off topic I know..... more of a Microsoft rant Laughing Out Loud

.

bryanspink · Occasional Visitor Joined: Oct 26, 2007 Posts: 9

Hi!
Just to let you all know I've fixed the problem with a complete reinstall of XP. I don't know what was causing the problem in the first place though.
I must say I'm very impressed with the service from Michelin in trying to help.
Bryan

DaveCool · Occasional Visitor Joined: Dec 11, 2007 Posts: 1

I have just got the x960 new edition for my birthday.

Have tried to install.

Error message tells me to connect via usb, which i have done, I can see it is connected becuase the red light is on to show it is charging.

Please help. It is 1:48am and I have been trying to install for over 2 hours

Thanks
Rolling Eyes

jonandmarkuk · Posted: Tue Dec 11, 2007 6:58 am Post subject: Re: Software problems

deadpixel · Occasional Visitor Joined: Jun 01, 2009 Posts: 2

that thread didnt have an answer on it. uless these lovelly French people want to call every one with a troublesome viamichelin, can yez please write the solution to the problem? I have a HP Pavillion laptop running XPsp2 home. My via michelin X-960 didnt install, it had the exact same active sync problem. and then said that my device isnt connected. I took the device to work and installed fine on work PC put the maps and some music on. Now i want to change music I cant keep using the work PC for this as i dont have a music collection on it. I recently got a nice HP Compaq desk top for home use running XP sp3 Pro and now having the same problem. what the hell is wrong with these viamichelins? utterly soul destroying. Can any one help?

deadpixel · Occasional Visitor Joined: Jun 01, 2009 Posts: 2

1. Uninstall your 3g dongels
2. Unplug your 3g dongels
3. unplug all other usb devices
4. restart your machine
5. install your viamichelin

When u get to the bit where you are asked to connect to the internet and register your viamichelin; it is now safe to plug in and reinstall the dongel. do not close down the installation of your satnav. simply reinstall dongel and once completed, continue with installation of viamichelin.

Hope this helps any one that is pulling their hair out with frustration, I know i was.

AR57 · Occasional Visitor Joined: Apr 20, 2008 Posts: 4

BigPerk · Posted: Thu Jul 23, 2009 1:05 pm Post subject:

If you had the most uptodate maps when VM pulled the plug then you won't find any newer ones, I'm afraid.

Otherwise, I think the only option would be to see if ebay has a more modern X960 for sale. A couple of people tried buying just maps from an Italian seller a couple of years ago, but I don't think they were a success, and maps are generally keyed to a specific device anyway.
_________________
David
(Navigon 70 Live, Nuvi 360)

AR57 · Occasional Visitor Joined: Apr 20, 2008 Posts: 4

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