Home PageFacebookRSS News Feed
PocketGPS
Web
SatNav,GPS,Navigation
Pocket GPS World - SatNavs | GPS | Speed Cameras: Forums

Pocket GPS World :: View topic - My i3 doesn’t work anymore
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in for private messagesLog in for private messages   Log inLog in 

My i3 doesn’t work anymore

 
Post new topic   Reply to topic    Pocket GPS World Forum Index -> Garmin Portable Navigation Devices
View previous topic :: View next topic  
Author Message
rawhead
Occasional Visitor


Joined: Feb 10, 2007
Posts: 5

PostPosted: Sat Feb 10, 2007 1:01 pm    Post subject: My i3 doesn’t work anymore Reply with quote

Bought from Motorworld. Box looked like it had been opened. SD card was missing. Phoned Motorworld they very speedily sent me an SD card, which worked. Great!

Reigistered on the Garmin website and applied for my free V9 software. Arrived 2 weeks later. Successfully unlocked it, selected all UK maps for upload, sent to the device via USB.

Now the box says: Please load maps blah blah… All detail level gone. (Only major roads showing)

Did not back up SD card before I started (total madness!!)
Since tried again , and noticed message, ‘The following maps have not been unlocked for your GPS’

If I’d taken more time and read this message properly in the first place, I would not of attempted the upload!!!

I emailed Garmin 2 weeks ago, they have yet to reply.

The only thing I can think of is that the unit I received does not match the documentation I used when registering???

Can anyone help? (I have reset the machine, no help…) Question
Back to top
View user's profile Send private message
rawhead
Occasional Visitor


Joined: Feb 10, 2007
Posts: 5

PostPosted: Mon Feb 12, 2007 12:46 pm    Post subject: Reply with quote

For anyone who's interested:

Garmin telephone support 10/10

They re-registered my unit with the correct serial number.
Emailed me the new unlock codes an hey presto everything is working fine..
All done in 10mins flat.
:D
Back to top
View user's profile Send private message
Anita
Pocket GPS Moderator
Pocket GPS Moderator


Joined: Mar 15, 2006
Posts: 3219
Location: Windlesham, Surrey

PostPosted: Mon Feb 12, 2007 6:25 pm    Post subject: Reply with quote

Welcome to the forums, rawhead. Glad you got your unit sorted.

Most people's experience of Garmin's Customer Support is the same as yours. An excellent service!
_________________
Anita
TomTom VIA 135 - App 12.075
UK map 1125.12264
Samsung Galaxy S21
Back to top
View user's profile Send private message
mhb
Regular Visitor


Joined: Dec 21, 2005
Posts: 155

PostPosted: Tue Feb 13, 2007 7:31 am    Post subject: Reply with quote

Sorry Anita but as you have no doubt already picked up, I cannot agree with your assessment of Garmin Customer Support. I know that you do seem to have been fortunate (in the extreme!) with your dealings with them but that is not an experience shared by numerous other users of this forum.

On the strength of this, I don't think it's a fair assessment to say that 'most' people have been left with a favourable impression.

Please don't think I'm just nit picking. You never know Garmin might just be aware of this forum and I certainly don't think that they should get too complacent.
Back to top
View user's profile Send private message
Anita
Pocket GPS Moderator
Pocket GPS Moderator


Joined: Mar 15, 2006
Posts: 3219
Location: Windlesham, Surrey

PostPosted: Tue Feb 13, 2007 8:43 am    Post subject: Reply with quote

I think you'll find far more people on this forum have posted to praise Garmin's customer support than to criticise it, so I don't agree that I have been fortunate (in the extreme).

I accept they've handled the distribution of the V9 DVDs very badly, but virtually all other aspects of their CS is reported as being excellent.

But I'm not going to get into an argument about it. Wink
_________________
Anita
TomTom VIA 135 - App 12.075
UK map 1125.12264
Samsung Galaxy S21
Back to top
View user's profile Send private message
swanson2
Lifetime Member


Joined: May 17, 2006
Posts: 59
Location: Sedgefield, County Durham

PostPosted: Tue Feb 13, 2007 1:11 pm    Post subject: Garmin Customer Support is Great Reply with quote

Hi,

I totally agree with Anita.

My experience of dealing with Garmin has been excellent.

Robert Swanson

:D
_________________
I have enjoyed the past, but my main interest is in the future, because I am going to spend the rest of my life there!
Back to top
View user's profile Send private message
happyhkv
Occasional Visitor


Joined: Aug 18, 2006
Posts: 34
Location: West Midlands

PostPosted: Wed Feb 14, 2007 7:10 pm    Post subject: Reply with quote

I agree with Anita. Garmin CS via phone is first class. I had problems with unlocking code (V9 maps) and when I phoned CS, they sorted it out via new unlock code that worked. :P :P :P
Back to top
View user's profile Send private message
portman
Frequent Visitor


Joined: Nov 10, 2005
Posts: 435
Location: Dorset

PostPosted: Wed Feb 14, 2007 10:59 pm    Post subject: Reply with quote

Be thankful you got v9 free. Many other satnav manufacturers would make you pay. I for one will be sticking with Garmin.
_________________
Samsung Mega
Tomtom 500
Back to top
View user's profile Send private message
rod123
Occasional Visitor


Joined: May 01, 2006
Posts: 7

PostPosted: Thu Feb 15, 2007 9:25 am    Post subject: Reply with quote

I totally agree with Anita. Garmin CS is excellent. A lot of other companies CS departments could learn a lot from Garmin.
Back to top
View user's profile Send private message
Pootle
Regular Visitor


Joined: Oct 25, 2005
Posts: 111
Location: Nottingham

PostPosted: Sat Feb 17, 2007 12:06 pm    Post subject: Reply with quote

So often we suffer bad customer service and we are very good at giving negative feedback. It is therefore a refreshing change to give some positive feedback. I can echo Anita's comments. Garmin, for me have been pretty much the model of customer service/support. :D

I'm planning on upgrading my Sat Nav later this year when v10 maps come along. Without doubt it will be from the Garmin range.
_________________
-----------------------------------
Enjoy? WTF?
(S)ad
(A)nd
(P)roud
-----------------------------------
i3, V8, V2.7, WAAS EGNOS.
Audio V2, Simpsons Voice File
-----------------------------------
Back to top
View user's profile Send private message







Posted: Today    Post subject: Pocket GPS Advertising

Back to top
Display posts from previous:   
Post new topic   Reply to topic    Pocket GPS World Forum Index -> Garmin Portable Navigation Devices All times are GMT + 1 Hour
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Make a Donation



CamerAlert Database

Click here for the PocketGPSWorld.com Speed Camera Database

Download Speed Camera Database
22.034 (27 Mar 24)



WORLDWIDE SPEED CAMERA SPOTTERS WANTED!

Click here to submit camera positions to the PocketGPSWorld.com Speed Camera Database


12mth Subscriber memberships awarded every week for verified new camera reports!

Submit Speed Camera Locations Now


CamerAlert Apps



iOS QR Code






Android QR Code







© Terms & Privacy


GPS Shopping