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iCN630 V2 Upgrade Offer

 
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Windy
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Joined: Jan 31, 2004
Posts: 4

PostPosted: Mon Feb 16, 2004 3:54 pm    Post subject: iCN630 V2 Upgrade Offer Reply with quote

Dear Gang,

I find myself in somewhat of a dilemma - it is this:

I ordered an iCN630 from the US (via eBay as it happens). Due to several monumental mess ups, it hasn't arrived, and may not for some weeks (I have no idea where it actually is, and seeing as I paid £700 for it I'm a bit distraught!).

Well aware that the V2 software upgrade is available for a limited time only, I contacted Navman and asked if there was any way they they could take a record of our correspondance and issue me with the update when my iCN630 finally arrives. I was told that they could not do this, that the offer would be open for roughly another two weeks, and that afterwards the software would cost approximately £199.99.

To sum up, the whole situation is not good! I would like your thoughts before I compose a reply to Navman. Should I make a fuss, or are they being reasonable? For some reason I can't work this out for myself and so would appreciate the input.

Thanks,

Windy
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DavidW
Pocket GPS Moderator
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Joined: 17/05/2003 02:26:21
Posts: 3747
Location: Bedfordshire, UK

PostPosted: Mon Feb 16, 2004 6:58 pm    Post subject: Reply with quote

You may struggle to get a free upgrade for the European maps anyway. Unless you've received a specific assurance about this, an iCN630 supplied from the US will probably have a licence key for American maps, not European ones.

I'm not sure what Navman's rules are on exchanging map entitlement - without the added complication of the limited time period for free upgrades to version 2 software and maps.



David
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