Home PageFacebookRSS News Feed
PocketGPS
Web
SatNav,GPS,Navigation
Pocket GPS World - SatNavs | GPS | Speed Cameras: Forums

Pocket GPS World :: View topic - Cracked Screen
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in for private messagesLog in for private messages   Log inLog in 

Cracked Screen

 
Post new topic   Reply to topic    Pocket GPS World Forum Index -> Garmin Portable Navigation Devices
View previous topic :: View next topic  
Author Message
northamsaint
Lifetime Member


Joined: Nov 08, 2004
Posts: 23

PostPosted: Fri Aug 11, 2006 6:28 pm    Post subject: Cracked Screen Reply with quote

The sucker on the base of my I3 failed today. Unfortunately, because of the glare in my Zafira I usually put it just under the rear view mirror. It fell from there to the console by the gear lever.

This has put a big crack in the LCD. It seems to be just the screen has broken, as it makes all the usual noises.

Anyone know where I can get a new LCD screen and how much? I have tried the Garmin site and found no mention of spares or repairs. I have also tried Ebay and searched via Yahoo.

Or is it case of just a bad day, bin it and get a new one ?
Back to top
View user's profile Send private message
Anita
Pocket GPS Moderator
Pocket GPS Moderator


Joined: Mar 15, 2006
Posts: 3219
Location: Windlesham, Surrey

PostPosted: Fri Aug 11, 2006 6:48 pm    Post subject: Reply with quote

Phone Garmin. They're very helpful.
_________________
Anita
TomTom VIA 135 - App 12.075
UK map 1125.12264
Samsung Galaxy S21
Back to top
View user's profile Send private message
zogman
Frequent Visitor


Joined: Sep 05, 2005
Posts: 1417
Location: swindon uk

PostPosted: Fri Aug 11, 2006 7:01 pm    Post subject: Reply with quote

dont think you can get a replacement screen for the i3, but like anita says phone garmin and plead insanity (cos you drive a vauxhall) and i reckon they might be able to help you..
_________________
***************************
Back to top
View user's profile Send private message Visit poster's website
northamsaint
Lifetime Member


Joined: Nov 08, 2004
Posts: 23

PostPosted: Fri Aug 11, 2006 7:07 pm    Post subject: Reply with quote

Cheers, thanks for both your replies. I will give them a try on Monday.

I live about two miles from their offices in Romsey which may be handy if they can help. The trusty Vauxhall will get me there.
Back to top
View user's profile Send private message
Anita
Pocket GPS Moderator
Pocket GPS Moderator


Joined: Mar 15, 2006
Posts: 3219
Location: Windlesham, Surrey

PostPosted: Fri Aug 11, 2006 9:44 pm    Post subject: Reply with quote

northamsaint wrote:
I live about two miles from their offices in Romsey which may be handy if they can help.

That's lucky! Good luck with Garmin. Let us know how you get on.
_________________
Anita
TomTom VIA 135 - App 12.075
UK map 1125.12264
Samsung Galaxy S21
Back to top
View user's profile Send private message
nitelife
Occasional Visitor


Joined: Apr 11, 2006
Posts: 51
Location: Reading, Berkshire

PostPosted: Sun Aug 13, 2006 11:57 am    Post subject: Reply with quote

Anita wrote:

That's lucky! Good luck with Garmin. Let us know how you get on.


ha ha, reminds me of that insurance ad on tv. :D
Back to top
View user's profile Send private message
p_synthesis
Occasional Visitor


Joined: Jul 14, 2006
Posts: 4
Location: Chicagoland, Illinois, US

PostPosted: Wed Aug 16, 2006 12:35 am    Post subject: Reply with quote

Hmmm. Interesting. Same thing happened to my Nuvi yesterday. I forgot to unmount the Nuvi from the cradle and left it on overnight. The next morning, mount was on the dash and nuvi was on the floor with a crack.

I'll be calling Garmin tomorrow. Good luck to us!
Back to top
View user's profile Send private message
mk_graham
Regular Visitor


Joined: Jul 13, 2006
Posts: 200
Location: Milton Keynes UK

PostPosted: Wed Aug 16, 2006 11:30 am    Post subject: Reply with quote

northamsaint wrote:
Cheers, thanks for both your replies. I will give them a try on Monday...


do tell?
_________________
Garmin i3 gone (sold on eBay)
---
V7 PMD 1400 with Western Europe Maps gone (sold in local paper)
---
TomTom Go 720 WE Maps (for sale)
---
iPhone with Sygic Mobile Maps (Europe) - having problems
Back to top
View user's profile Send private message MSN Messenger
northamsaint
Lifetime Member


Joined: Nov 08, 2004
Posts: 23

PostPosted: Wed Aug 16, 2006 2:38 pm    Post subject: Reply with quote

I e-mailed someone from Garmin. They have given me a returns number and they will look at it and get back to me. Once I have sent it back and got a reply back I will post a further reply saying hat happened.
Back to top
View user's profile Send private message
northamsaint
Lifetime Member


Joined: Nov 08, 2004
Posts: 23

PostPosted: Thu Aug 24, 2006 4:28 pm    Post subject: Reply with quote

Well I don't know what experiences people here have had with Garmin U.K. But, I am really happy with them. I got my unit back today, they have not only replaced the screen but provided a new sucker mount. All free of charge.

The turn around was really quick I only took the unit into their Romsey office on Monday 21st, and got it back today via courier.

They responded very quickly to e-mails, and when I dropped the unit off they were polite and friendly.

It makes a change to find customer care of this level. It's all to easy for companies to refuse help under the circumstances he unit was damaged in.
Back to top
View user's profile Send private message
zogman
Frequent Visitor


Joined: Sep 05, 2005
Posts: 1417
Location: swindon uk

PostPosted: Thu Aug 24, 2006 4:55 pm    Post subject: Reply with quote

the peeps from garmin read this forum and i'm sure your comment will please them....
_________________
***************************
Back to top
View user's profile Send private message Visit poster's website
Privateer
Pocket GPS Moderator
Pocket GPS Moderator


Joined: 30/12/2002 17:36:20
Posts: 4912
Location: Oxfordshire, England, UK

PostPosted: Thu Aug 24, 2006 5:16 pm    Post subject: Reply with quote

I fully agree with northamsaint, about the level of customer service and after sales care provided by Garmin.

In the late 1990s, I bought a Garmin GPS 12XL, whilst on holiday in Jersey. The unit failed just after the warranty had ended. I was at a Land Rover show and I spoke to a chap on the Garmin stand. He said that the failure I described was a known one and that I should contact Garmin Head Office in the UK.

When I got back from the show, I rang up Garmin and they said to send it back to them. A couple of days later I received a brand new unit in a box.

By the way, here’s a picture of a Garmin GPS 12XL, which is now discontinued:



Regards,
_________________
Robert.
iPhone 6s Plus, iOS 14.0.1: iOS CamerAlert v2.0.7
TomTom GO Mobile iOS 2.3.1; TomTom (UK & ROI and Europe) iOS apps v1.29
Garmin Camper 770 LMT-D
Back to top
View user's profile Send private message Send e-mail
northamsaint
Lifetime Member


Joined: Nov 08, 2004
Posts: 23

PostPosted: Thu Aug 24, 2006 5:34 pm    Post subject: Reply with quote

To be honest I am wondering if the whole unit has been replaced. It was in very good condition to start with, as I am a bit fussy about looking after things. On return it even had a packing screen protector over the screen.

Also, when I fired it up it went through the set up routine you get the first time you fire it up.

I was really expecting an expensive repair or instead replacing it.
Back to top
View user's profile Send private message
northamsaint
Lifetime Member


Joined: Nov 08, 2004
Posts: 23

PostPosted: Thu Aug 24, 2006 5:39 pm    Post subject: Reply with quote

Just checked the serial nmber and it is indeed a new unit.
Back to top
View user's profile Send private message
Anita
Pocket GPS Moderator
Pocket GPS Moderator


Joined: Mar 15, 2006
Posts: 3219
Location: Windlesham, Surrey

PostPosted: Fri Aug 25, 2006 2:00 am    Post subject: Reply with quote

Good news, northamsaint. :D

The more I hear about Garmin customer service the more sure I am that, when it's time to replace my i3, I'll buy another Garmin.
_________________
Anita
TomTom VIA 135 - App 12.075
UK map 1125.12264
Samsung Galaxy S21
Back to top
View user's profile Send private message







Posted: Today    Post subject: Pocket GPS Advertising

Back to top
Display posts from previous:   
Post new topic   Reply to topic    Pocket GPS World Forum Index -> Garmin Portable Navigation Devices All times are GMT + 1 Hour
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Make a Donation



CamerAlert Database

Click here for the PocketGPSWorld.com Speed Camera Database

Download Speed Camera Database
22.034 (27 Mar 24)



WORLDWIDE SPEED CAMERA SPOTTERS WANTED!

Click here to submit camera positions to the PocketGPSWorld.com Speed Camera Database


12mth Subscriber memberships awarded every week for verified new camera reports!

Submit Speed Camera Locations Now


CamerAlert Apps



iOS QR Code






Android QR Code







© Terms & Privacy


GPS Shopping