TT 910 - Beware of dodgy connection to car mount !!

Wiggins · Occasional Visitor Joined: May 09, 2006 Posts: 4

Just spoke to TomTom support with regards to the unit powering down if you turn the car off when powered form the cigarette lighter. The lady assured me that this was not correct and that I should return it to PCWorld for an exchange as soon as possible. 8O

PatC · Posted: Wed May 10, 2006 3:59 pm Post subject:

Andy_P · Posted: Wed May 10, 2006 6:36 pm Post subject:

That's astounding! The lady plainly doesn't have a clue that this has been a feature since V5 firmware was first introduced.
Another example of how rubbish the first-line support can be. Evil or Very Mad

Here is a link to a poll on the My TomTom Go forum about it, from over a year ago....
http://www.mytomtomgo.com/forum/viewtopic.php?t=1131&highlight=ignition

Wiggins · Occasional Visitor Joined: May 09, 2006 Posts: 4

I have to admit, I presumed it was a "feature" of the unit, but I always like to get confirmation from the horse's mouth, so to speak (it's a good way of sussing out the tech support people). I was very surprised to be told to replace the unit, that seemed a bit rash, especially when you read your linked "MyTomtomGo" article. It's not the biggest issue with the 910, you'd just like the option, that's all.

Overall I am pleased with the 910. It is ashame many people are having problems with the mount, as the design looks as if someone has really thought about it, but just maybe not from the most practical point of view. I do find it a little difficult to take the 910 on and off, but it's getting easier, and I haven't suffered any loss of connection, yet. The 910 is held pretty securely but I guess the sheer weight is what causes the occasional bouncing.

I'm a bit annoyed our road isn't on the map though, and the computer voice can't say any name with "hurst" in it, and I don't like the fact you can't choose capitals when typing names (unless I've missed something), and the re-routing takes a bit of a long time. But that's about it so far. It's a nicer unit to use than a Navman I borrowed recently.

uocooper · Posted: Thu May 11, 2006 7:05 am Post subject: Re: [b]Poor connections[/b]

kieronishere · Occasional Visitor Joined: Mar 24, 2006 Posts: 23

I think I've got this sorted, mainly by removing the bit of rubber at the back of the 910 - for some reason it will now connect properly and light up the led. I didn't have a single dropped power event during my 45 minute drive to work this morning.

PatC · Posted: Thu May 11, 2006 1:33 pm Post subject: Re: [b]Poor connections[/b]

mikealder · Posted: Thu May 11, 2006 7:00 pm Post subject:

For any of you experiancing problems with the unit "drooping down" when in the car mount check the following, make sure the attachment to the windscreen is fully locked home, if not the device will droop and disconnect. You might think it is secure (I did today) but bright sunlight - hot conditions etc. had released the mount locking ring.

This has happened twice when going from cold to hot, so there maybe a temperature related issue that is releasing the locking ring - give it a try first before condeming the mount - Mike

jean · Regular Visitor Joined: Apr 05, 2005 Posts: 150

I find that if you move it a few times into a different position then it seems to lock in and stay without drooping at all.

awdxs1 · Posted: Thu May 11, 2006 10:05 pm Post subject:

I have been giving the mount with all the other glitches some thought as we were considering returning the 910 to PC world for a refund. However we are going to persevere with the 910.

The issue of the car mount loosing power thus shutting down the unit plagued us with the first mount the second mount has reset on 4 occasions and I think I understand why. When we had the Ipaq based TT v5.0 it was on a flexi mount and it was common practice to attach to the screen low down and rest the ipaq in its cradle on the dashboard. That should definitly not be done with the TT 910,710 or 510. If you consider the position of the internal conector with the suction mount locked in position any support of the unit will be forward of the connectors pivot any movement upwards will possibly disconnect the internal connector to mount.
I am aware the TT will bounce a little if not supported by the dashboard but I believe its preferable to the shock loading thats is applied particularly to the harddisc (in the case of the 910) if the TT rests on the dashboard......

just a thought.....

As to the other things I expect TT to sort out the software glitches in the coming months and if the mount does prove to be a persistant problem they will have to replace them.

I'm determined to make the best of it as I don't think there are any better alternatives.... I think they have basically a very good product spoilt a little by poor QA..... nothiing that cannot be fixed.

kind regards

awdxs1 Smile

uocooper · Posted: Fri May 12, 2006 5:05 pm Post subject:

I just got off the phone with a second tier TomTom support rep and was told that the reason for the delay in shipping me a new car mount is that they have made design changes to address the charging and power down issues that customers are seeing. I didn't get any specific information about what the changes will be but if this is true it's excellent news. I absolutely love my 910 and it blows the Nuvi I was using out of the water and my only real problem is with the mount. If you've seen this issue with your unit, call, don't bother with email and explain the issues that you're having and request a new mount. It's probably going to be at least another month before they ship but it's good to know that a solution is in the works.
_________________
Creator of the Bright & Vivid scheme available through HOME.

Report map errors- http://mapinsight.teleatlas.com

PatC · Posted: Fri May 12, 2006 6:41 pm Post subject:

jean · Regular Visitor Joined: Apr 05, 2005 Posts: 150

kieronishere · Occasional Visitor Joined: Mar 24, 2006 Posts: 23

Gmonkey · Posted: Tue May 16, 2006 9:44 pm Post subject: Re: [b]Poor connections[/b]

	PocketGPS
	Web