TT5 Road Speed Profiling

[Dunkelmann]

I've just sent the following request to TomTom. Perhaps I can encourage more of you to do something similar? They may even listen.

[Dunkelmann]

Here is their reply:

[Steve999]

Well, that's a load of BS then! I guess they didn't really take the trouble to understand your message in the first place.

I use my TT3 with it's Teleatlas maps in my saloon car and also for touring Europe in my motorhome. I guess a lot of HGV drivers use it too. For each of these uses you can set different speed profiles - simple. What are they talking about??
What additional digital information was in the TT3 maps that they can't use now? (read BS) The nature of their reply seems to be completely irrelevant to the issue.

How can TT possibly respond to their customers requirements when they don't listen properly in the first place.

(Of course, your reply may not have come from the most knowledgable person in the office.)

Steve
_________________
Google Pixel 4a 5G Handset
Sygic
CoPilot
Nissan Connect

[Googlebot]

OK, so who's going to email them saying they are going on holiday and will be towing a caravan around the UK. Which of thier products would they recomend...
_________________
iPAQ 2110
Kingston 512Mb SD card
Kingston 1gb CF card
Holux CR-100

Soon to be replaced with TT720 (maybe....)

[Jigsaw]

I was told:
"You have an option to choose mode of travel, where you have an option called "reduced speed", here you will be able to choose the speed you plan on keeping.

We hope to have answered your question to your satisfaction. "



Gordon

[RichXDA2]

I think the point that TT are trying to make is this:

a) To provide a caravan or HGV profile, additional map info is required because these vehicles cannot always access the same roads as cars (eg weight limits, restricted widths, tight corners etc.) You can imagine the complaints they would get if a HGV or caravan was routed down one of these roads, only to find it is inaccessible.

b) They clearly imply that the features in TT5 are those requested most by users. Obviously nobody until now has been that bothered about speed profiles.

Having said that, if people want speed profiles they should bombard TT with this request as Dunkelmann suggests. It may be a bit late but TT might listen and add the feature to a future version.

I think no matter what TT say or do, some people are always going to find fault. The old saying "You can please some of the people some of the time, but not all the people all the time" comes to mind.

[Steve999]

Hi,

Sorry but I think you are missing the point in the same way that TT did in response to the original request in this post.

Nobody should reasonably suggest that separate profiles for different types of vehicle be programmed in - for a start all individual drivers would drive these vehicles differently within those profiles anyway. The TT reply has focussed on that aspect though and ignored the main thrust of the original message. It certainly has nothing to do with people taking vehicles down inappropriate roads.

As I read it, what was included in TT3 but is apparently not in TT5 is the ability to change the speed for different types of roads within the properties. That way, each driver can set his/her own profile dependant upon the type of vehicle or style of driving. I cannot see how the digital information contained in the map data has anything to do with that - it is simply a feature contained within the software to calculate journey time etc.

The original poster has in fact simply focussed upon a missing feature that I seem to recall was also commented upon adversely in the PGPSW review. I have no doubt that a great many users will consider this omission to be a mistake, I certainly do as I like to set my profile dependant upon whether I am driving my car or my motorhome. If this is not a useful feature, then why was it included in earlier versions of TT?

The TT reply stated that the product is for automotive (read car) use and that they listen to their customers. Well they certainly don't appear to have taken any regard of their many HGV driver/motorhome/caravan tower/ users. Nobody should underestimate the numbers involved with these groups Europe wide. In any case, there are 'fast' car drivers and 'slow' car drivers, all of whom will need maps to get around and would like to change the speed profiles. Also - what about motor cyclists who must surely expect to make quicker average times over certain roads?

As for bombarding TT with requests, the point is emphasised that there is little point in doing that if they make little or no attempt to understand what is really being said by the customer. There have been so many comments upon this issue within these forums that they can not possibly have ever considered what the customers want, I think. Does any forum member recall ever having been asked I wonder?

This issue doesn't really matter one iota really because in the end the customer will make their choice in the the product that they buy and there are plenty of other good ones around now. However, I do think it is galling when customers are patronised in the casual way that Dunkelmann was at the top of this post.

Steve
_________________
Google Pixel 4a 5G Handset
Sygic
CoPilot
Nissan Connect

We see you’re using an ad-blocker. We’re fine with that and won’t stop you visiting the site.
Have you considered making a donation towards website running costs?.
Or you could disable your ad-blocker for this site. We think you’ll find our adverts are not overbearing!